All About Backups
Posted by - NA - on 31 October 2009 01:13 AM
cPanel customers have the ability to go to their cPanel (their control panel) and under the Files section click the R1Soft Restore Backups button to restore backups of their files. ASP (Windows) customers cannot currently do this themselves as we do not have the ability to add to their DNP (their control panel aka. DotNetPanel) this button.
Restores can either be done immediately (if the staff member is free enough to handle such a request on the spot), but in most cases, such a request should be done via email to support [at] arvixe.com. That email will automatically create a ticket in our system and as staff go over the tickets queue, they'll get to this request and follow up on it.
In any case, a customer cannot restore his entire account and so Arvixe staff members are the only ones that can do this for you.
How often are backups done?
Backups are done once every day and once every week for PersonalClass and ResellerClass (Linux and ASP alike).
The last 2 days are kept as well as the last 2 weeks (so 4 restore points with the latest being 1 day ago and the oldest 2 weeks ago).
Backups are done once every hour, every day and every week for BusinessClass/EcommerceClass (Linux and ASP alike).
The last 4 hours are kept as well as the last 4 days and the last 4 weeks (so 12 restore points with the latest being 1 hour ago and the oldest 1 month ago).
While we attempt to have the latest backups at all times, the backup system is meant to provide us (Arvixe) with a way to completely restore the system in cases of disaster recovery. Therefore, we do not provide any guarantees as far as the ability of an individual customer restoring just their account.