- What is the difference between BusinessClass and PersonalClass?
- Installing FileZilla FTP Client
- Export MySQL databases using phpMyAdmin in cPanel
- Restore backups from restore points using R1Soft and cPanel
cPanel customers have the ability to go to their cPanel (their control panel) and under the Files section click the R1Soft Restore Backups button to restore backups of their files. ASP (Windows) customers cannot currently do this themselves as we do not have the ability to add to their DNP (their control panel aka. DotNetPanel) this button.
Restores can either be done immediately (if the staff member is free enough to handle such a request on the spot), but in most cases, such a request should be done via email to support [at] arvixe.com. That email will automatically create a ticket in our system and as staff go over the tickets queue, they'll get to this request and follow up on it.
How often are backups done?
While we cannot guarantee backups, we strive to have at least 1 backup available from the last 7 days.
While we attempt to have the latest backups at all times, the backup system is meant to provide us (Arvixe) with a way to completely restore the system in cases of disaster recovery. Therefore, we do not provide any guarantees as far as the ability of an individual customer restoring just their account.