Using secure FTP, SFTP (Linux) or FTPES (Windows)
Posted by - NA - on 08 November 2009 11:50 PM
Related documents:
  1. http://blog.arvixe.com/installing-filezilla-ftp-client/
  2. http://wiki.filezilla-project.org/Using
  3. http://blog.arvixe.com/using-arvixes-billing-panel/
Each user that needs SFTP will need SSH access enabled on his account. We'll enable SSH for you free of charge, just request it after you sign up or when you need it.

Using SFTP will require you to use port 22 instead of 21 when connecting. We recommend using FileZilla.
Read [1] and [2].

Due to a cPanel limitation, only the main user can SFTP. New sub FTP accounts will not be able to use SFTP.

For Windows (ASP accounts), you can use the server's hostname* to connect using FileZilla via FTPES (FTP over explicit TLS/SSL) and then accepting the SSL certificate popup when FileZilla notifies of it.

*hostname - That information can be found in the email sent to you, when you signed up, titled "yourdomain.com Hosting Account Information". If you don't have access to that email, you can see it in Past Notifications. Read [3].
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Comments (15)
Randy
18 June 2011 06:15 PM
MS Expression Web 4 also supports FTPS/SSL using ftps://ftp.yourdomain.com
Pawel (Paul) Czopowik
29 August 2012 05:55 PM
This article is hard to find by searching "secure ftp" and the like! :\
Michael Carr
04 September 2012 10:23 AM
Thanks for letting us know. I have added "secure ftp" into the title of the article.
Paul Vizard
02 November 2012 04:50 PM
Can I use FTPes on Linux? It seems to connect, but then times out on the first command. I need secure transfer for sub ftp account. Any ideas?
Michael Carr
06 November 2012 06:48 PM
No, FTPes is for use on windows based systems. On Linux, use SFTP instead.
Scott Barnes
09 April 2014 11:38 AM
I have used FTPES on two Arvixe Linux hosting accounts (including FTP sub-accounts) for years. In fact, when FTPES stopped working on one of the accounts recently, I was able to open a ticket and have it fixed.
Michael Carr
10 April 2014 11:06 AM
Interesting, the standard method on a Linux based system is to use SFTP and should be supported on all linux servers by default.
Chris Johnson
13 January 2014 04:09 PM
To avoid confusion, if you're hosting platform is Windows, you still use port 21 and the normal FTP accounts username. Port 22 and using the hostname as the username is for Linux only. I was confused about this for 30 minutes.

I would recommend to completely split up the Linux and Windows directions, to avoid confusion.
Michael Carr
28 February 2014 02:49 PM
Thanks for the tips.
Andy Y
28 February 2014 12:01 PM
Ragavendran Ranganathan:
There is no ssh access for windows shared accounts.
Michael Carr
28 February 2014 02:48 PM
That is correct, SSH is a service that runs on Linux.
Philip S
05 June 2015 06:14 AM
When connecting via Filezilla for the first time, I've been having problems. It's accepting the DNS address, and the username but not the password. Which password am I supposed to use when connecting via Filezilla- is it the main Arvixe account password or something else?
Ryan C
10 June 2015 11:05 PM
On our Linux plans this is the main cPanel username and password for FTP. On Windows, it is what ever the username and password you have created for your FTP user in the control panel.

Philip S
05 June 2015 06:28 AM
When connecting via Filezilla for the first time, I've been having problems. It's accepting the DNS address, and the username but not the password. Which password am I supposed to use when connecting via Filezilla- is it the main Arvixe account password or something else?
Ryan C
15 June 2015 10:09 PM
The password used should be the cPanel password for Linux hosting and what ever password you used to signup for and access the control panel on Windows hosting. If on Windows hosting you can login to the cPanel and reset the FTP users password. On Linux as long as you can login to the control panel you can login to FTP using those details, but can also setup additional FTP users in the cPanel under FTP.
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