Knowledgebase: Pre-Sales Questions
Transfer a reseller account to Arvixe
Posted by - NA - on 12 November 2009 01:50 AM
Q: I have a Linux (cPanel) reseller account with another hosting company and would like to transfer that to Arvixe. Will you help me?
A: Yes! All you need to do a Full cPanel Backup at your old hosting company, or your reseller cPanel and your customers and either push them via FTP to your new hosting space at Arvixe or leave them there and email support [at] and send us the ftp details so we can download them for you. Then we'll restore them here and set it up.

Q: How do I do the cPanel backup?
A: You login to your cPanel -> Files -> Backups -> Under the Full Backup click on Download or Generate a Full Web Site Backup. Choose to leave it in the Home Directory and later give us the logins to the FTP so we can download it. Or, to speed things up, login to Arvixe and download it yourself if you know how to.

Remember to do the Full Backup for yourself and all your customers too!

This is done a free courtesy service for customers. Don't the backups yourself and pushing them to Arvixe's hosting space will just make this process go faster.
(100 vote(s))
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Comments (9)
Gavin McBain
01 June 2011 01:43 AM
Do you offer a way to do this from a ASP Reseller Account that uses Helm ?
Arvand Sabetian
02 June 2011 11:06 PM
Unfortunately Windows accounts are not so easy to migrate and we always suggest doing them by hand.
Jim Lichty
27 September 2012 02:40 PM
I have a template from template-tuning. I would like to get this transferred to Arvixe to get started here. How do I do this? Jim
Michael Carr
01 October 2012 11:10 AM
A template is usually just a collection of web site files, designs and such. You would just upload those files to your Arvixe account as you would any other hosting account.
Stephen Brust
10 March 2014 11:24 AM
Will I need to install Joomla prior to the uploading the full site backup? or will that be within the full site backup already?
Michael Carr
12 March 2014 11:34 AM
A full backup from another cPanel server will contain your entire Joomla install. Usually nothing more than a restoration of that backup file is needed.
29 June 2014 02:09 PM
Is it also possible to transfer all client details and settings from WHM and WHMCS from my original Reseller hosting to Arvixe? If it's possible, how difficult is it to get it all working after transfer?
Michael Carr
08 July 2014 12:52 PM
Sounds like you just need to migrate your client data and your WHMCS install. There are tools in WHM for doing that. I would copy all the client data first, then update your WHMCS install to reflect the new servers and such. Then move your site/WHMCS over to your Arvixe account.
Israel Sánchez Padilla
24 December 2014 06:02 PM
Include this backup an emails account, emails info and configuration?
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