Knowledgebase: Mail
Posted by Noah Strehl on 27 December 2009 12:08 PM
The difference between POP3/IMAP

POP3 will download all the messages to your computer while IMAP leaves a copy on the server so you can access it from anywhere. If you are wanting to access your mail on the web or with your phone then you will need to choose IMAP.

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Comments (10)
Tom Simmons
18 September 2012 11:38 AM
This is not entirely correct.
If you are setting up a POP3 client(ex:Outlook) and wish to access email on the web, choose the option to "leave a copy on the server".
If you are setting up a Phone, you can still use POP3 and it will leave a copy on the server by least this is how my Droid works. :)
Michael Carr
25 September 2012 11:55 AM
Hi Tom,

By default most POP accounts will download mail off the server and delete it as this is done. In the POP client such as outlook, you can set retention settings or set it not to delete emails at all, but with POP all the emails will be downloaded to the remote device, and not synced among devices unless you create the same rules in each client.

IMAP will leave all messages and sync all settings on the actual server itself, while only downloading headers. IMAP is more useful for accessing the same email account with multiple devices. and since email is all accessed through the same location, if you delete a message or create an email folder it will instantly appear for all other devices as well.

Patrick Hughes
05 October 2012 08:30 AM
I'm looking for a way to access my e-mail that is retained on the server from my desktop Windows 7 machine. Any ideas what web app I should use or suggestion.
Michael Carr
10 October 2012 12:37 PM
You can access your emails using webmail, or use an email program like outlook.
13 November 2012 05:25 AM
I have added additional email accounts through cPanel, but cannot configure them through IMAP. The documentation tells me that I use my Arvixe account name to access the main email account, which works fine, and to use the full address ([email protected]) as a login when I want to access one of the additional accounts. However, the server always returns a "bad username or password" when I try that.
Michael Carr
13 November 2012 10:42 AM
It sounds like you are using the wrong password. Double check the password for the email account on your control panel. If you can not get it to work, please open a support ticket and include all the connection details you are using. Our staff will be happy to take a look for you and determine where the problem is.
18 November 2012 12:13 PM
Sometimes it's the most obvious thing! Since I could use my main login to access the sub-accounts via the webmail interface, I assumed that newly created accounts inherited the password from the main account. Obviously, that's not the case. My configuration worked after I reset the account passwords from cPanel. Thank you!
Michael Carr
19 November 2012 02:23 PM
Glad I could help !
22 March 2014 02:20 AM
i have outlook 2007 and the test mail is working but receiving and outgoing to other email is not working.

Please help if there are some configuration with the outlook
Michael Carr
25 March 2014 12:25 PM
Please open a support ticket and we will be glad to help.
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