Knowledgebase: Mail
Do you support secure SMTP, POP and IMAP?
Posted by Arvand Sabetian (Import) on 23 May 2010 11:58 PM
Yes. All of our servers (Windows and Linux) support secure SMTP (port 465), secure IMAP (port 993) and secure POP3 (port 995).

To not receive a certificate warning, use as the hostname (where SERVER is the server you are placed on as outlined in your setup email).
(143 vote(s))
Not helpful

Comments (59)
Arturo Guzman
23 June 2010 05:29 PM
The secure POP3 port is 995......... not 993

RESPONSE: Thank you. It's been corrected. It was a typo.
Rob de Voer
27 June 2010 11:10 PM
you do not allow secure POP3 at port 993, i assume it should be port 995.

RESPONSE: Yes, it has been corrected. Sorry for the inconvenience.
wayne byrne
10 November 2010 02:39 AM
I need to download email from gmail in a .net application running on my site.

How can I do that? it seems like the port is blocked?
Arvand Sabetian
10 November 2010 04:22 PM
Our windows servers don't block outgoing ports so you should not have any issues connecting to an outgoing service to retrieve mail. I would check and see what the exact error that you are getting is.
15 December 2010 03:24 PM
Even when I use the arvixe server name, I get a certificate warning. It appears the cert is self-signed. Is this expected?
Arvand Sabetian
11 March 2011 03:16 AM
No. Our staff can fix that. Please contact the staff.
08 February 2011 08:36 PM
Mr Arvand Sabetian :

to enable email verification in nopcommerce that let online registering customers can receive the info of verification, i need to setup my email account properly in my c panel, what should i do in it? Thanks
Arvand Sabetian
11 March 2011 03:17 AM
You would simply setup an email account username and password. Then, specify that username and password as well as the server hostname (localhost in this case) inside nopcommerce.
06 April 2011 12:06 PM
my written code send email properly , but after some days automatically stop to send mail , i tried every thing ,please help me
Arvand Sabetian
11 April 2011 03:35 AM
Any code that stops working due to server issues should generate an error. Please build some debugging into the code to see the error. If you have issues with fixing an error once you do have an error, please contact support.
Tatil Bir
28 April 2011 03:44 AM
What is the default ports POP3 and SMTP for outlook configuration.
Arvand Sabetian
02 June 2011 11:19 PM
POP3 is 110. SMTP is 25 . For secured, POP3 is 995. SMTP is 465.
Alexander Eroshenko
28 April 2011 12:06 PM
I wonder if somebody can re-send me a setup email with all the instractions. Unfortunately, I can't find it. I am having hard time looking for it. Thanks
Arvand Sabetian
02 June 2011 11:18 PM
Our staff certainly can. Or you can view it again through your browser at .
17 May 2011 07:12 AM
Question for using the instead of the full server name in our setup instructions.

Are we missing any sort of security by using this method? Can the certificate error be fixed?

Arvand Sabetian
02 June 2011 11:18 PM
Regardless of the certificate error, your communication is secure. But if you want to get rid of the certificate error, you would need to use as the hostname.
Joe DiFalco
17 June 2011 11:25 AM
What are the ports to use for outgoing mail? my account is So when I set up outlook, for one of my clients, i use as the outgoing server, it requires authentication and i set it to use the same settings as incoming, but what about ports? thanks.
Arvand Sabetian
24 June 2011 04:31 AM
This should help:
Joe DiFalco
17 June 2011 11:30 AM
my account is and i support a client,
when my client forwards emails, the text "[SPAM]" is tacked on to the subject. when they send an email (not forwarded) it doesn't. any thoughts?
Arvand Sabetian
24 June 2011 04:32 AM
It really depends on what is adding the [SPAM] header. If its our mail server, you can look in the headers of the email to identify what increased the spam score to have it be flagged.
Adib Anwer Kaptan
18 June 2011 11:26 AM
what is the host servers for IMAP and STMP to downloading the letters in Outllook and send from it
Arvand Sabetian
24 June 2011 04:31 AM
This should help:
Randall J. Wilson
14 July 2012 02:52 PM
This information needs to be provided for setting up POP 3 email accounts on the iPad. I can't find it anywhere and the obvious things do not work.
Michael Carr
01 August 2012 11:45 AM
Hi Randall,

The setup will be very similar to the walk through that Arvand posted. If you contact our support we can assist more, or take your device to the apple store with the accompanying login details and I am sure they can configure it for you as well.
david fawzy brens
20 June 2012 06:01 AM
can i use smtp from C# windows application ?
Michael Carr
10 July 2012 01:18 PM
So long as you application is coded correctly it should be able to connect to the SMTP server.
Mohammad Awad
16 August 2012 03:22 PM
Hi, can't get sending email with secured connection to work on my contact page (

SMTP configurations:
- SSL:Enabled
- Port:465
- Host:mail.[MYDOMAIN].com

When I turn off the SSL it works okay, any thoughts on how to get it to work with SSL ?

Michael Carr
04 September 2012 10:56 AM

SSL is not needed for web forms. The connection to the SMTP server is coming directly from the web server to the SMTP server. There is no one other than one of our Admins who would be able to sniff that traffic and with Administrator access they would be able to read your email regardless. Since the connection is not being broadcast publicly, it can not be sniffed out.
Jason Matyas
03 September 2012 08:55 AM
I can't get my IMAP server to work with SSL. I tried, but it didn't work. cPanel settings say "*", but what is supposed to replace the '*'? Please advise with specifics.
Michael Carr
04 September 2012 10:02 AM

This depends on the server that you are located on. If you are located on book, then should work for you. If you are unable to get that to work I would suggest contacting support.
Juan Manuel Haedo
11 September 2012 04:12 PM
I'm trying to send mails on a webforms app.
I get a timeout.
This are the settings:
SMTP Host: mail.[DOMAIN].com
SMTP Port: 465
SSL: Disabled
Michael Carr
25 September 2012 12:52 PM
You should instead use port 25 when not using SSL.
Heidi Daniels
15 September 2012 12:39 AM
Secure ports were working before, now they don't work I get this error:

"The server you are connected to is using a certificate that cannot be verified.
The target principal name is incorrect.
Do you want to use the server?"
Michael Carr
25 September 2012 12:46 PM
Most likely the server is running a self signed certificate. It is safe to ignore the error and saved the certificate as being trusted. Then you will no longer get that error.
David Garcia
01 March 2013 04:37 AM
Hello, I'm thinking to move my site to Arvixe, but before I need to be sure of one thing. I want to move from my actual hosting because it blocks the outgoing conections to an external SMTP, I mean, I use Google Apps for Business with my domain so all email passes throw google servers, my site sends email using google server such as register confirmation emails or similar (not spam at all). Will your hosting allow me to connect my google smtp server? Thank you in advance
Michael Carr
06 March 2013 10:10 AM
Yes, you can connect to an external SMTP server using our hosting.
Gonzalo Vazquez
05 April 2013 03:55 PM
I am hosting my domain with Arvixe and using a PHP app that sends registration emails.
I want to configure it using SMTP. I just have a few questions.
For the SMTP Server Address is it : or
Does Arvixe user SMTP Authentication?
Thank you!
Michael Carr
15 April 2013 11:06 AM
Yes, SMTP authentication is provided. Usually for a script running locally you will set it to connect to "localhost" but will also work.
Jagg Persaud
29 June 2013 11:51 AM
I am unable to get SSL/TLS to work. Is there a way to get the certificate mentioned above so that it can be imported? Using clear text passwords (which works) is not acceptable.

Michael Carr
03 July 2013 07:14 PM
This depends on what you are trying to login to exactly. Please open a support ticket and we will be happy to assist.
John W. Bakas, Jr
28 August 2013 09:47 PM
"Use as the hostname (where SERVER is the server you are placed on as outlined in your setup email)" did not work.

My CPanel shows my server would be CARDINAL.ARVIXE.COM. But that did not work.

My email is Google Apps for business. To set up the gmail account on Android 4.3 on Nexus 10, (using Enhanced Email app) the incoming server is IMAP.GOOGLEMAIL.COM.

Port is same: 993
Connection Security is same: SSL/TLS
Password is the gmail password, not any arvixe password.

Hope this helps others who went to the Cpanel to see how to configure an IMAP and could not get their gmail accounts to work. It must be obvious to smart folks, but it took me a long time to discover IMAP.GOOGLEMAIL.COM. :)

But, the Arvixe support information and CPanel info on Imap accounts got me to the right area and headed in the right direction.

Marcelo Torrilhas
18 September 2013 03:08 PM
I try to send an email with using the following settings:
Port: 465
User Mail: [email protected]
Pass: *********

I get error message timeout. The e-mail I'm sending a sub-domain <>.

What am I doing wrong?
Michael Carr
30 September 2013 08:35 AM
Please open a support ticket, usually a time out error means there is a connection/firewall issue.
Sabir Bagwan
07 October 2013 03:34 AM
I am getting problem in setting up smtp. When i set up smtp for gmail. It gives run tim error -- Cannot connect to connection time out please help
Michael Carr
08 October 2013 11:14 AM
Please open a support ticket and we will be happy to take a look.
Steven W. Fraser
15 January 2014 07:31 PM
I've had far more difficulty with this, than I expected. Usually, setting up an email client is not hard at all. Unfortunately, it seems the instructions are poorly documented, and I hope this gets updated ASAP.

I'll assume everyone can easily set up an unsecured connection (most clients can automatically do this). If not, please let me know.

To set up a secure connection (using SSL), you will need to know both which domain your website is working with, and which domain your web server is using. Configure your client as such:

Email Address: [email protected]

Incoming server: Port: 993 Security: SSL (Normal Password)
User Name: [email protected]
Password: Your configured password

Outgoing server: Port: 465 Security SSL (Normal Password)
User Name: [email protected]
Password: Your configured password

Hope this helps!
Michael Carr
16 January 2014 10:36 AM
Thank you for your comments.
Edward E Edwards Jr
11 February 2014 08:30 AM
"Use as the hostname (where SERVER is the server you are placed on as outlined in your setup email)"

How do I find my "setup email"?
Michael Carr
18 February 2014 08:46 AM
That would be the email that was sent out containing all your account details and such when you first setup your account. We can resend it for you if needed, just contact our live chat or open a support ticket
28 March 2014 09:44 PM
I am having issues connecting to my external 3rd party SMTP service provider Sendgrid on a Arvixe hosting account. I've used your hosting previously and was able to successful connect without any problem however it is no longer working. Do you no longer support third party SMTP services??
Michael Carr
16 April 2014 09:06 AM
Connections to third party SMTP server are supported and should work fine. I would suggest opening a support ticket so we can review your exact settings.
chris brown
17 April 2014 12:43 AM
Do your servers support “strict” SSL security for pop3s ?
It seems that they don't...
Michael Carr
18 April 2014 09:18 AM
We allow clients to connect with or without SSL to our shared mail servers, so forced or strict SSL is not enabled.
Eric Sütter
01 May 2014 06:28 PM
I am using my and I get a certificate warning in Outlook 2013. The certificate is issued by Geotrust to * Even if I install the certificate, I still get the warning.
Michael Carr
02 May 2014 01:00 PM
This sounds like a configuration problem. Please open a support ticket and our staff will be happy to go through the settings with you. Normally you can save the certificate and suppress that error.
mohamed gamal
26 November 2014 04:23 AM
There is the problem friendly The program outlook was working on port pop3 ...110 and smtp ..25 but now not work and given message the server responded 421 please try again later
Please help
Michael Carr
28 November 2014 10:35 AM
There are many possible issues that could cause that problem. Please create a support ticket by emailing support [at] and we will be happy to assist further.
06 July 2015 05:19 AM
i am unable to connect my mail to gmail's POP3, what should i do?
Ryan C
14 July 2015 11:02 PM
Please contact our support department so we can further assist you.
Post a new comment
Full Name:
CAPTCHA Verification 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).