Knowledgebase: General
How to Submit a Ticket
Posted by on 18 December 2011 09:34 PM

Arvixe offers several ways to receive support, including live chat and support tickets (email). While many common issues can be handled through live chat some issues are more appropriately handled by creating a support ticket.

There are a few ways to create a ticket. Feel free to choose whichever method is most convenient for you:

Option 1: Create a Ticket in Customer Area (Recommended)

The easiest way to create a ticket is through the ticket creation form within your Customer Area. This ensures that our system will pass on information to us about you and your account so we can narrow in on your issue more quickly.

This is the preferred method in most situations.

  • Log into: https://customers.arvixe.com.
    • If you forgot your password, you can request it using the Forgot Password link.
  • Within the Customer Area, click Submit Ticket.
  • Follow the outlined steps to submit your ticket.

If you use this method, your identity will be automatically verified.

Option 2: Live Chat

In most cases, if an issue cannot be resolved in your chat session, an agent can create a ticket for you.

Although an agent can create tickets for most issues, there are some types of tickets (such as feedback, user/website complaints, order forms, etc.) that cannot be created by chat technicians and must be submitted directly by the customer via the Customer Area or Interface.

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