Knowledgebase
|
Resource Usage Explained
Posted by on 27 November 2012 10:56 AM
|
|
|
* This article applies to our retiring CentOS 5/1h/Hive linux platform. If your hosting account is fairly recent, it is probably being hosted on one of our CentOS 6/CloudLinux platforms. More details can be found at https://support.arvixe.com/index.php?/Knowledgebase/Article/View/289/3/linux-hosting-resource-limits .
To avoid confusion and frustration, we want to ensure the limitations of our different hosting packages are clearly defined. This is expanding on our existing "how limited is unlimited" article which can be found here: https://support.arvixe.com/index.php?/Knowledgebase/Article/View/129/4/how-limited-is-unlimited While we do not meter your disk usage or bandwidth, there are some resources which we must monitor and limit. Very high amounts of resource usage may require immediate action to be taken on your account to provide immediate relief (such as disabling the script, etc). If this happens, you will be contacted by one of our system administrators via email. We do not currently have tools to make monitoring of your Windows hosting account resource usage possible. On our Linux hosting, the graph is split into two smaller graphs – the upper one shows the CPU time for your user. This is the average time a script started by your account takes to execute on the server. The time is in CPU ticks. The numbers on the left side of the graph show the number of CPU ticks and the digits at the bottom show the time on the server (the timezone on our servers is PST). The lower graph shows the number of executions per hour your account makes. The numbers on the left side of the graph show the number of executions and the digits at the bottom show the time on the server (the timezone on our servers is CST). A simple example of an execution is when a visitor opens your website and your index file is loaded. This counts as one execution. The more visitors your website has, the more executions it will generate. You will also see two lines – a red and a blue one. The blue line shows the CPU usage and executions of a regular account on the shared server. The red one shows the CPU time and executions for your account. The higher the red line is, the more resources your account consumes. High resource usage can stem from large amounts of traffic being received by your account, but most often is because of an out of date script, an improper configuration, or an abundance of plugins or addons that have been added to the script which should either be updated or disabled all together. Automatic resource limits are put in place to protect the service that we provide our customers, to attempt to prevent a single customer from overloading an entire server. These are set very high where no customer should actually ever hit these unless extreme abuse is occurring from their account. Shared Hosting - Linux (Personal Class, Business Class, Reseller Class) CPU Usage:
Memory Usage:
Process limits:
MySQL usage: MySQL abuse is the most common reason for servers at Arvixe to experience high loads or crash all together. Without proper throttling, it takes only a single out of control query to send a server over the edge. As such, we have the following limits across all of our shared plans to lessen the chances of that happening.
Where we draw the line: Executions: Executions are how many times processes are run to serve your website. Every PHP page loaded and delivered from your site is an execution. Every video or audio file uploaded and/or converted is an execution. Every fetch process from your website is an execution. What are NOT executions are things like files included from an executed script, static content (HTML, JavaScript, Images, Videos, Audio Files) downloaded from your pages, MySQL queries, e-mails, FTP sessions, your control panel. With that in mind, here are the execution limits for your account:
Realtime: Realtime CPU Usage is how many ticks your executions take. As mentioned in the article linked above, ticks are CPU seconds. 1 tick equals 100% of a single core for 1 second. For a server with 24 cores, that means that there are 24 ticks available in a second on that server. The following limits are currently in place for Realtime ticks:
MySQL Queries: Queries are when your website "queries" your database. Each page execution can have multiple queries, sometimes even to multiple databases. Most queries complete in a matter of milliseconds, but really large ones can take minutes to finish. Because of the very variable nature of MySQL queries, this section will expand beyond a simple count of queries once the proper metrics have been tested and put in place. The current MySQL query limits for your account are:
To put this in perspective, the personal class plan can deliver 3 pages per second running full tilt for 10 hours straight, each of those 3 executions using 1 full second of CPU time, and making 10 database queries, and all before being flagged for over-usage. Looked at another way, that is 1 page view every single second of an entire 24 hour day. If your account exceeds these limits, you will not instantly be suspended nor even severely limited. Everybody has to deal with a rush sometimes, and your sites are no exception. Our system will notify you that your account has exceeded the set limits, try to slow your executions down, and check again in an hour. If your usage falls back to within limits, all restrictions will be removed and on with business. Only after 3 successive abuses will a suspension be issued, and a request sent to investigate your usage. Shared Hosting - Windows (Personal Class ASP, Business Class ASP, Reseller Class ASP) CPU Usage:
Memory Usage:
VPS Hosting (VPS Class/VPS Class ASP) As resources are dedicated using virtualization technology, you are allowed to use 100% of your CPU, memory, and process resources. If you are looking for more CPU resources than a Shared Server, you will NOT want to pick VPS; instead, you should choose a Dedicated Server. Dedicated Hosting (Dedicated Servers) As this is a dedicated hosting environment with no artificial/virtualized limits, you are allowed to use 100% of the server's CPU resources, memory, and processes, as it would have no impact on other customers. SERVERS CAN NOT BE USED FOR MAILING LISTS/BULK MAILING. VPS and Dedicated servers are free from this limit. | |
 (74 vote(s)) Helpful Not helpful |
Comments (109)
Liviu Bursanescu
01 April 2013 03:20 PM
While technically speaking MB, core usage, etc are clear, in practical terms this explanation is useless. Not having any means to monitor these limitations one may cross the border without meaning to. It is unprofessional to hide behind policies like that. Meaning that when driving and seeing a stop sign one knows that it has to stop. In your case we get the ticket without knowing we are in fault. Besides using large interpretation terms like "abuse", "high usage", "excessive" are also very unprofessional.
I am the kind of person who it's willing to comply to stated terms and conditions as long as they are clearly stated, witch by the way it is not the case here. The shortest statement I can make is that I am very disappointed.
I am the kind of person who it's willing to comply to stated terms and conditions as long as they are clearly stated, witch by the way it is not the case here. The shortest statement I can make is that I am very disappointed.
Arvand Sabetian
02 April 2013 01:10 AM
I'm sorry for the confusion this post has caused however your statements are not completely true. First of all, most of these limits are regulated automatically. In that your site is never disabled but simply slows down when it is breaking such barriers. On the linux side, you can actually see all of the above metrics on the left side of your control panel. You can also get more details and whether you have reached any limits within the cloudlinux section of your control panel.
On the windows side, the only usage you can not see and one that only about 0.001% of our customers reach is the CPU usage. In such a case, you receive a clear warning in your email outlining which process is hitting these limits and what action we took. So that you can resolve the issue.
As far as the application pool memory limit, on approximately 80% of our servers, the modified control panel does outline the memory used by the application pool inside the control panel. This feature is coming on our Windows 2012 servers (which have been deployed for only a few months). However, please note that any .NET code that's executed from within your app pool actually has access to this information (memory/cpu). I suggest that you consult your developer to make sure your code identifies usage and its limits so there is at least notification of when its getting close. Similar to above, reaching the app pool memory limit does not actually disable the site. It simply recycles it. Proper session tracking would actually mean that there is very little impact (a small slow down) at the time of app pool recycling... Nothing else.
Please, before such harsh criticism, check out our competition. This post on its own is more than what any of our competitors do. This is shared hosting and ultimate transparency is not actually possible. However, we take what is available to us today and make it available to you so that you can make the best decision on what environment is best for your application.
On the windows side, the only usage you can not see and one that only about 0.001% of our customers reach is the CPU usage. In such a case, you receive a clear warning in your email outlining which process is hitting these limits and what action we took. So that you can resolve the issue.
As far as the application pool memory limit, on approximately 80% of our servers, the modified control panel does outline the memory used by the application pool inside the control panel. This feature is coming on our Windows 2012 servers (which have been deployed for only a few months). However, please note that any .NET code that's executed from within your app pool actually has access to this information (memory/cpu). I suggest that you consult your developer to make sure your code identifies usage and its limits so there is at least notification of when its getting close. Similar to above, reaching the app pool memory limit does not actually disable the site. It simply recycles it. Proper session tracking would actually mean that there is very little impact (a small slow down) at the time of app pool recycling... Nothing else.
Please, before such harsh criticism, check out our competition. This post on its own is more than what any of our competitors do. This is shared hosting and ultimate transparency is not actually possible. However, we take what is available to us today and make it available to you so that you can make the best decision on what environment is best for your application.
Emir Al-kasab
15 October 2014 03:43 PM
" In that your site is never disabled but simply slows down when it is breaking such barriers."
Very untrue buddy, have not visited my site in a very long time and today i just checked and its not there anymore, i ask the customer service and they said i broke some limits and arvixe had to disable it. they sent me a link to this page and to my ticket id. im to tired to try solving it now cause its past midnight here and i need some ZzZ. im growing tired of arvixe. first customer service employee told me he had alot of chat windows open and tell me bye and shuts the window without letting me reply nor helping me with my issue.
Very untrue buddy, have not visited my site in a very long time and today i just checked and its not there anymore, i ask the customer service and they said i broke some limits and arvixe had to disable it. they sent me a link to this page and to my ticket id. im to tired to try solving it now cause its past midnight here and i need some ZzZ. im growing tired of arvixe. first customer service employee told me he had alot of chat windows open and tell me bye and shuts the window without letting me reply nor helping me with my issue.
Emir Al-kasab
15 October 2014 03:46 PM
" In that your site is never disabled but simply slows down when it is breaking such barriers."
Very untrue buddy, have not visited my site in a very long time and today i just checked and its not there anymore, i ask the customer service and they said i broke some limits and arvixe had to disable it. they sent me a link to this page and to my ticket id. im to tired to try solving it now cause its past midnight here and i need some ZzZ. im growing tired of arvixe. first customer service employee told me he had alot of chat windows open and tell me bye and shuts the window without letting me reply nor helping me with my issue.
Very untrue buddy, have not visited my site in a very long time and today i just checked and its not there anymore, i ask the customer service and they said i broke some limits and arvixe had to disable it. they sent me a link to this page and to my ticket id. im to tired to try solving it now cause its past midnight here and i need some ZzZ. im growing tired of arvixe. first customer service employee told me he had alot of chat windows open and tell me bye and shuts the window without letting me reply nor helping me with my issue.
Emir Al-kasab
15 October 2014 03:46 PM
" In that your site is never disabled but simply slows down when it is breaking such barriers."
Very untrue buddy, have not visited my site in a very long time and today i just checked and its not there anymore, i ask the customer service and they said i broke some limits and arvixe had to disable it. they sent me a link to this page and to my ticket id. im to tired to try solving it now cause its past midnight here and i need some ZzZ. im growing tired of arvixe. first customer service employee told me he had alot of chat windows open and tell me bye and shuts the window without letting me reply nor helping me with my issue.
Very untrue buddy, have not visited my site in a very long time and today i just checked and its not there anymore, i ask the customer service and they said i broke some limits and arvixe had to disable it. they sent me a link to this page and to my ticket id. im to tired to try solving it now cause its past midnight here and i need some ZzZ. im growing tired of arvixe. first customer service employee told me he had alot of chat windows open and tell me bye and shuts the window without letting me reply nor helping me with my issue.
www.engrz.com
04 April 2013 03:18 AM
i want to offer emails for everyone on my domain. is it allowed in shared hosting?
Michael Carr
15 April 2013 11:08 AM
Yes, there are no limits on email addresses, so you can supply as many as you would want so long as the overall server resource usage on your account stays within normal limits.
AMB
30 April 2013 09:13 AM
Arvand, I agree with you. This is indeed a very useful post. I am yet to see such detailed information from my current provider, Godaddy.
Suggestion: It would be helpful to have these details somewhere on your main site, so we know up front what the differences in the plans are.
Thanks
Suggestion: It would be helpful to have these details somewhere on your main site, so we know up front what the differences in the plans are.
Thanks
Michael Carr
01 May 2013 10:28 AM
What we consider acceptable and unacceptable is listed in our TOS agreement which outlines the main points here. This article does a better job of going into detail on that, and I agree that having a link to the article would be helpful. I will see about getting that included. Thanks for the suggestion.
cyprian
13 May 2013 06:05 AM
How Do I know how many connections I have used through my processes and how to reduce it to avoid frustrating my processes.
Am on business account.
Am on business account.
Michael Carr
16 May 2013 12:27 PM
We use a variety of commands to check this depending on the OS of your account. If you think you may be running close, contact support and we can do a check for you. Normally if we have not sent you an alert about your processes, there is nothing to worry about.
cristian romero
23 June 2013 09:02 AM
hello, I want to ask if I buy the hosting service of $ 4 month. to install ClipBucket. I have seen some STORAGE limit my followers are planning up thousands of videos which exceeds over 1000gigas month. according seen says unlimited is really unlimited please answer thanks
Michael Carr
03 July 2013 03:33 PM
We provided unlimted space, but not unlimited CPU or RAM usage. Clip bucket can be resource intensive, if you are serving over a terabyte a month with it, you will mostly likely need your own dedicated environment.
Manfred Leister
27 June 2013 02:54 PM
I am at IXWEBHOSTING, where all was said to be unlimited. Now, suddenly they impose a limit of 100.000 files on their Business Plus (Win) and emails to 300/day (6.000 / month).
Michael Carr
03 July 2013 06:58 PM
We have no such limits on files or monthly email limits.
Matus Nemcik
02 July 2013 10:01 AM
Could you please explain what do you mean by SERVERS CAN NOT BE USED FOR MAILING LISTS/BULK MAILING? Does it mean that mailing lists are not supported at all? The E-mail section in the PersonalClassASP specifies "Unlimited" Email lists as a feature, the Email lists are also supported in WebSitePanel. Confused ...
Michael Carr
05 July 2013 12:57 PM
Shared plans do not support any type of bulk emailing. If your mailing causes problems for the server, it will not be allowed. We do have marketing account which full support mass emailing.
adi
22 July 2013 10:05 PM
Hi,
No Different limit for Personal and Business Class?? What is advantage of businessClass?
No Different limit for Personal and Business Class?? What is advantage of businessClass?
Michael Carr
23 July 2013 11:10 AM
The advantages are listed in the article, but briefly Business Class provides more power and more stability.
Joey
04 August 2013 06:59 AM
In terms of %, what would you say is the % of CPU usage allowed for linux shared hosting plans? Some hosts say they allow upto 20% CPU Usage for a minimal duration, for example. So what would the above 700 CPU seconds per process limit convert to in terms of CPU usage?
Michael Carr
05 August 2013 09:30 AM
We do not really limit by CPU usage, when there are server issues we look at the overall usage stats on the server and if we find someone using 5-10 times the usage as other accounts we work with that client to resolve the issue which is usually not related to intentional usage at all, but some issue with a script that is running on the account. Having bursts that go up to any percent are fine, so long as they are bursts and not constant usage. We do not limit our hardware availability to a certain percent at all as many hosts do.
Osumiri Godwin
22 August 2013 02:46 AM
Can you explain to me your marketing class. How does it works , the advantages. Can an existing customer with arvix apply for it.
Thank you
Thank you
Michael Carr
17 September 2013 12:39 PM
It is an account for those who need to do mass emailing for newsletter or marketing purposes. It does not allow spamming of any kind. Our standard shared accounts do not allow for mass emailing.
Gary Keith
08 September 2013 09:52 PM
I have been a very satisfied Arvixe hosting customer for over five years. I recently experienced intrusions into some photo gallery databases which amounted to over half a million comments being posted on some of my photos, which exceeded your limits. The limits are reasonable but on the page of your website which lists the benefits for the various hosting plans you express data storage and transfer for my class of account as being "unlimited". Clearly there are limits though most of your customers, under normal operations and circumstances would likely never approach them, there are none-the-less, limits. I suggest that those limits be expressed in your lists of particulars (not just in the fine print of dozens of pages of TOS), even if its only with an asterisk. Also, when a site has been performing at one level for a long period of time and suddenly increases in traffic or service by a factor of several thousand times it would seem to be a reasonable assumption that the increase may well be due to an intrusion as opposed to an action or practice by the customer. In such a case it would be better for your security and support teams to examine the situation and work with the customer to identify and address the problems rather than requiring the the customer to simply increase his service level, at greater expense to the customer. If your bucket is suddenly overflowing from a flood, the answer isn't to buy a bigger bucket, its to discover and mitigate the source of the flood.
Michael Carr
17 September 2013 11:53 AM
I understand and agree to a degree, The limits you are asking for are posted on this page and linked to from our AUP.
When a Site has an issue like this, usually it causes severe issues for the server and the other clients on it. Our priority then is to restore service which usually involves suspending some part of your account if not all of it. I agree the best solution is to fix the problem with the site, however we do not provide managed site solutions so that would fall on the clients end to correct, or upgrade to a larger environment that can handle the load that is being produced by the site.
When a Site has an issue like this, usually it causes severe issues for the server and the other clients on it. Our priority then is to restore service which usually involves suspending some part of your account if not all of it. I agree the best solution is to fix the problem with the site, however we do not provide managed site solutions so that would fall on the clients end to correct, or upgrade to a larger environment that can handle the load that is being produced by the site.
Francisco Galdamez
12 September 2013 03:36 PM
Could you explain a little bit more about your "marketing account which full support mass emailing" solution. Thanks.
Michael Carr
17 September 2013 11:25 AM
It is the plan you need if you intend to do mass emailing, for newsletters or other types of legitimate sending. Our shared accounts do not support mass emailing.
SoulDrivers
03 April 2014 07:38 AM
Hi Michael, will a phplist installation with 360 emails per hour be ok with a reseller class? Thank you
Michael Carr
10 April 2014 11:18 AM
That should be fine.
jacob
22 September 2015 11:35 AM
Michael, If i wanted to send out 1000/hour. Would that be okay?
Tinh Tran
29 November 2013 02:57 AM
Is there any notice to users if their account passes limit as sometimes we can't control it. Thanks
Michael Carr
04 December 2013 07:33 PM
Yes, we always send notices to users if there is a resource usage problem
Adeoye Ojo
30 November 2013 12:04 AM
Basically what's the maximum visits estimates a Personal Class can handle and what is for Business Class.
Michael Carr
04 December 2013 07:30 PM
This can vary greatly as the amount of power required to serve pages on your site is dependent on how your site is setup. For example a social networking site will consume far more power user than a static html site.
Andrew
13 December 2013 04:02 PM
Can you explain dedication application pool a bit more e.g. Personal Plan.
If I have this plan and create to 3 web sites in separate domains each web site will have 600MB or the web sites each same from the same application pool e.g. 200MB each?
Second whats the recommended plan for Sitefinity Community version 6.2
If I have this plan and create to 3 web sites in separate domains each web site will have 600MB or the web sites each same from the same application pool e.g. 200MB each?
Second whats the recommended plan for Sitefinity Community version 6.2
Michael Carr
23 December 2013 12:01 PM
Sitefinity will run fine on our Personal Class account. Each application pool has 600MB, the pool is not split among all your websites.
Audrey Cox
15 December 2013 11:37 AM
Hi,
I've been notified that my MySQL queries are exceeding the allowed number, and I was pointed to this article as a way to track them and find out if the changes I've made are helping. Can someone tell me which of those diagnostics I should be using to track MySQL queries, and how I translate the numbers into the following:
"MySQL Usage: 0.0-1.0 is Moderate, 2.0 is High, higher than 2.5s is Unacceptable. This is the average number of Mysql instances you were running at all specific seconds of that day."
I've tried everything in that 1H software group and I'm not seeing anything like this!
Thanks. :)
I've been notified that my MySQL queries are exceeding the allowed number, and I was pointed to this article as a way to track them and find out if the changes I've made are helping. Can someone tell me which of those diagnostics I should be using to track MySQL queries, and how I translate the numbers into the following:
"MySQL Usage: 0.0-1.0 is Moderate, 2.0 is High, higher than 2.5s is Unacceptable. This is the average number of Mysql instances you were running at all specific seconds of that day."
I've tried everything in that 1H software group and I'm not seeing anything like this!
Thanks. :)
Michael Carr
01 January 2014 08:36 AM
It is something we would need to check for you. If the notices are no longer coming you have made a step in the right direction.
Garrett O'Brien
17 December 2013 07:10 AM
Something like this article should be in your introduction package -- you may send notices to users if there is a resource usage problem, question is do you 403 them before or after the notice? Our experience has been the latter...
We had been looking at the logs especially the Resource Usage tool where we should have been looking at the 1H Software > HTTP CPU Usage as well as HTTP Memory Usage.... would have saved a lot of aggravation and ill-feelings... We're still waiting after 6 hours of contacting customer support to have the 403 released so we can ascertain damage we are doing....
We had been looking at the logs especially the Resource Usage tool where we should have been looking at the 1H Software > HTTP CPU Usage as well as HTTP Memory Usage.... would have saved a lot of aggravation and ill-feelings... We're still waiting after 6 hours of contacting customer support to have the 403 released so we can ascertain damage we are doing....
Michael Carr
23 December 2013 11:49 AM
We only disable a site when there is a severe usage issue, something wrong with the site that is threatening the stability of the server. In the majority of situations we are able to contact the client and resolve the issue before having to take such action.
Dasun Buwaneka
23 December 2013 08:08 PM
Hi,
I highly appreciate the detailed explanations given here . I wondering about process, CPU ticks , and SQL query limits applicable for Windows shared hosting plans as I am planning to get one from you in near future .
Thanks
I highly appreciate the detailed explanations given here . I wondering about process, CPU ticks , and SQL query limits applicable for Windows shared hosting plans as I am planning to get one from you in near future .
Thanks
Michael Carr
01 January 2014 08:33 AM
This system of load tracking is only for our Linux based servers. Windows servers are not regulated as tightly. So long as the site is not a source of abuse, it will be fine on our Windows servers.
Markus Haslinger
11 January 2014 04:45 PM
Hi,
I'm considering some linux hosting to offload php and linux first-class-citizen tasks from my ASP VPS PRO.
I've read through the TOS and AUP where you state that background processes aren't allowed in personal & reseller. So would it be fine to run a redis daemon used over a SSH tunnel when on business plan?
Second question regarding bandwidth: I'm using owncloud to provide several (small and huge) downloads. The files are stored on an external FTP server, so you don't have to worry about disk space abuse. However, while I could hack something together to deliver the bigger files from my VPS it would be more convenient to use soley owncloud which could lead to some traffic. How much data transfer per month do you consider as abuse on a shared linux plan? Personal vs. Business?
In general I'd like to start with a shared plan and switch to a vps when I'm reaching the limits, which may or may not happen as most of my business is running on the Windows box anyway.
Thanks
I'm considering some linux hosting to offload php and linux first-class-citizen tasks from my ASP VPS PRO.
I've read through the TOS and AUP where you state that background processes aren't allowed in personal & reseller. So would it be fine to run a redis daemon used over a SSH tunnel when on business plan?
Second question regarding bandwidth: I'm using owncloud to provide several (small and huge) downloads. The files are stored on an external FTP server, so you don't have to worry about disk space abuse. However, while I could hack something together to deliver the bigger files from my VPS it would be more convenient to use soley owncloud which could lead to some traffic. How much data transfer per month do you consider as abuse on a shared linux plan? Personal vs. Business?
In general I'd like to start with a shared plan and switch to a vps when I'm reaching the limits, which may or may not happen as most of my business is running on the Windows box anyway.
Thanks
Michael Carr
17 January 2014 11:09 AM
Transfer is not really considered abusive, its when the transfers are occurring on such a frequency that disk I/O starts being affected. It is very difficult to answer the questions without knowing more specifics, of what you consider huge. If you would like to email me at qa [at] arvixe.com I would be happy to discuss this further.
Jon Dron
24 February 2014 12:39 PM
I wish to use an Elgg server to support a few thousand users and am looking at your VPS solutions but am worried that Elgg's email notifications, which may number in the thousands for some things posted to the site, might be treated as mass-mailing. Do I need to worry? If so, is there an alternative?
Michael Carr
28 February 2014 03:00 PM
No, we do not monitor or regulate email sending on VPS's at all. The only thing we would not allow is the sending of spam.
Satheesh Balasegaram
19 March 2014 12:15 AM
Hi Micheal,
i am planning to host OSclass and Wordpress for 200 to 300 visits per day or more in future, what would be the ideal hosting for me? considering execution limits. VPS or Dedicated?
Thanks
i am planning to host OSclass and Wordpress for 200 to 300 visits per day or more in future, what would be the ideal hosting for me? considering execution limits. VPS or Dedicated?
Thanks
Michael Carr
19 March 2014 09:07 AM
I would start with our VPS class. Those plans are easy to upgrade so you can add more power as needed when the time arises.
Bernedict Lozano
23 March 2014 11:36 PM
We’re using AJAX refresh application plus streaming with 500 visitors per day, we want to know if CPU resources usage for an extended period of time is feasible for a Business Class plan that we get or should we get a Dedicated or VPS type of server? Thanks
Michael Carr
25 March 2014 12:16 PM
I suspect that will be fine for Business Class. You can setup the account and see how it goes, we offer 60 day refunds on them if it does not work out or you need more power.
Daniel King
27 March 2014 11:11 AM
Currently have a cron job that run every 20 minutes usually there is nothing to run but when we get a order it downloads a website for us, but were getting abuse messages and we are on the business plan (we thought that would be the best bet) but I guess we're using too much cpu time with the download *10929 sec (Maxmium allowed: 20000)* and we are being limited, what do you recommend.
Michael Carr
16 April 2014 09:12 AM
There are really only two ways to tackle the problem. More optimization to make the site more efficient, or upgrading and getting more power. I would suggest the first option as the later can evolve and become very expensive in the long run.
Daniel Brewerton
12 May 2014 10:00 AM
Hello Support, I have a question. I'm looking to host a video site similar to youtube that would only be accessed by a handful of folks (5 or less). I doubt the space would even exceed a gig. Would this violate the TOS in any way? If I did start causing issues, would Arvixe contact me to resolve the problem? Do I need to upgrade to the pro plan? I am on ASP Personal.
Michael Carr
12 May 2014 10:02 AM
I doubt there would be any issues from that. If there were to be an issue we would always contact you ahead of time unless the issue was causing the server to go offline and required our immediate attention.
Mina Gerges
14 May 2014 10:16 AM
Hello,
About the 1000 emails/hour. If i have a newsletter and I write my script to send few thousand of emails but to keep it below 1000 per hour, is that allowed on personal class?
About the 1000 emails/hour. If i have a newsletter and I write my script to send few thousand of emails but to keep it below 1000 per hour, is that allowed on personal class?
Michael Carr
29 May 2014 12:01 PM
It is not supported, but so long as your sending is legitimate and you stay well below the hourly limit it is usually ok.
Miguel
09 December 2014 07:02 PM
Hi Mina Gerges could you please tell me your experience about the 1000 emails/ hour if ok as long you are below 1000 are does emails delivery to inbox folder or spam folder? thanks
Michael Carr
10 December 2014 10:38 AM
Sending 1000 emails an hour is the absolute limit that you can send before we will disable email on your account. That has no relevance though to who receiving mail servers process your emails. If they are getting placed in spam folders your content or sending reputation needs a closer look.
Miguel
17 December 2014 09:42 PM
Thanks Michael Carr for your respond I'm interested in your service personalclass I have a few websites and I would like to try it as you said 1000 emails per hour is the limited that will be good enough for me I don't want you cut the service like in "Mad Max Beyond Thunderdome" movie .
What I means with question above is in reference the server how reliable it is as many server are offering SPF, DKIM, and DMARC authentication.
Thank you Michael you can respond to my email thanks and Merry Christmas
What I means with question above is in reference the server how reliable it is as many server are offering SPF, DKIM, and DMARC authentication.
Thank you Michael you can respond to my email thanks and Merry Christmas
Nicolò Nassisi
21 May 2014 07:15 AM
I was reading this and now I'm a little bit more confused if possible.
:-)
I'm planning to buy a personalClass ASP for nopCommerce because I should set-up an e-commerce site for a potential customer. Its the first time that customer have an e-commerce site and I suppose a basic personalClass ASP is a good point of start.
Maybe I'll have problems if the customer will upload hundreds images for his products? Maybe I'll have problems if he loads thousands products in the nopCommerce database? Under which conditions my customer can break the TOS if he uses standard nopCommerce?
Thanks in advance.
:-)
I'm planning to buy a personalClass ASP for nopCommerce because I should set-up an e-commerce site for a potential customer. Its the first time that customer have an e-commerce site and I suppose a basic personalClass ASP is a good point of start.
Maybe I'll have problems if the customer will upload hundreds images for his products? Maybe I'll have problems if he loads thousands products in the nopCommerce database? Under which conditions my customer can break the TOS if he uses standard nopCommerce?
Thanks in advance.
Michael Carr
29 May 2014 11:57 AM
Does not sound like the size of the site will be an issue. The amount of traffic you get would be my only concern. If you start getting higher volumes of daily traffic we will let you know in advance so you can the select options for upgrading.
julian hill
24 May 2014 08:05 AM
Hi,
I'm thinking of using one of your shared plans. I have a job that would run once per day to download some data and update the database. The job takes about 10 minutes on my computer and is approx. 3 mins d/load,
+ 3 mins process + 3 mins d/load + 3 mins process.
Would this cause any issues? If so, I'd have to perform the task on my own PC and then update the db on your server everyday.
Thanks.
I'm thinking of using one of your shared plans. I have a job that would run once per day to download some data and update the database. The job takes about 10 minutes on my computer and is approx. 3 mins d/load,
+ 3 mins process + 3 mins d/load + 3 mins process.
Would this cause any issues? If so, I'd have to perform the task on my own PC and then update the db on your server everyday.
Thanks.
Michael Carr
29 May 2014 11:54 AM
I suspect that will be fine on any of our shared plans. I would just set the job to run at night on a unique time slot, say 3:37 AM.
Britton Scritchfield
13 June 2014 12:20 PM
What are the limits on MySQL for VPS hosting?
What are the limits on Bandwidth for VPS hosting?
What are the limits on Bandwidth for VPS hosting?
Michael Carr
20 June 2014 10:10 AM
There are no limits on either beyond the limits of the VPS itself. For example if you have 50 GB of free space, your MySQL databases can us no more than that 50 GB.
Caleb R
06 July 2014 01:43 PM
I am planing on purchasing on your PersonalClass plans which I will use just for my own personal blog. I have always always used a cgi script called GreyMatter. I have it at my current host (which i will not renew) and it worked just fine until recently. I would want to edit the template and I would get a "403
Forbidden
Access to this resource on the server is denied!" and it only happens when i go to edit the template, nothing else. It has been weeks since I posted tickets and sent emails and no reply. My question is, would this script be allowed on here for me to use?
Forbidden
Access to this resource on the server is denied!" and it only happens when i go to edit the template, nothing else. It has been weeks since I posted tickets and sent emails and no reply. My question is, would this script be allowed on here for me to use?
Michael Carr
08 July 2014 12:41 PM
The script should work fine on our servers. A 403 errors is usually a permission issue.
shehz joseph
10 July 2014 02:06 PM
Is there a way to monitor the usage of the app pool for each client in ASP Reseller Class Pro?
Michael Carr
22 July 2014 12:50 PM
Unfortunately no. We can always check the usage of any pool that you would like though. If you see frequent 503 errors on any one site generally it has a memory issue.
Jean Paul CONAN
22 July 2014 05:05 AM
A share hosting doesn't come with Root access. So I don't know much about ressources until you contacted me. Is there a dashboard that could show ressources used by my site(s) (and Max ressources limits) or do you plan to supply one.
Michael Carr
22 July 2014 11:54 AM
Our linux plans have a resource usage section. We normally provide a screenshot of the issue when contacting a client directly.
Cesc Llopart
26 August 2014 10:28 AM
I'm planning change my website to your hosting service. I've some videos (.flv) showing my commercial activity. They are about 100MB and lasts about 22 minutes. Can I use this kind of videos in your Personal Class?.
Michael Carr
19 September 2014 02:08 PM
Yes, that should be fine.
Nikola Stefanovic
02 September 2014 09:17 AM
Ok, since I'm relatively new to all this terminology, I'm going to ask a straightforward question. I'm planning to build a website similar to viralnova.com or mashable.com, with potentially high-traffic. The site will consist of articles that are intended to be shared massively on social networks, but will not (for the time being) include comment section and/or subscription. Are those-type of sites known to cause a serious issue. We're talking about 100,000 article shares a day. Is that considered under execution? I'd really appreciate if you could respond to this. Thanks.
Michael Carr
08 September 2014 06:03 PM
I would start with our Business Class plan and work up from there as the needs of the site grow.
Jon Edmiston
08 September 2014 04:26 PM
Thanks for this write-up, it's very helpful. Could you explain the comment, " If you are looking for more CPU resources than a Shared Server, you will NOT want to pick VPS; instead, you should choose a Dedicated Server." Seems like a VPS server would have more CPU resources than a shared server. Am I missing something?
Michael Carr
08 September 2014 05:56 PM
A VPS provides more customization and a more dedicated environment, but if you were to compare our Business Class and our standard VPS class, the Business Class will provide more CPU and RAM. Once you get to the VPS PRO level, the power does grow but the main advantage is being able to customize the server build to suit your website or install server side components that are not available on our shared class.
asem makhllati
22 September 2014 09:25 AM
Thank you for this article :)
but i'm really lost after reading this
i have "Shared Personal ASP" and now i need to run web service "ASMX" on my hosting
this Webservice will run many thread each one will work for about 10 minute and this Webservice will trigger every 15 Minute
when i run this webservice on my localhost it's tack only 2% of my CPU(2.2Ghz) and 50Mb Ram Usage
is there any limitation will Impose on my account when i run this??
also please give us more info about Windows hosting and MSSQL Limitation
thanks :)
but i'm really lost after reading this
i have "Shared Personal ASP" and now i need to run web service "ASMX" on my hosting
this Webservice will run many thread each one will work for about 10 minute and this Webservice will trigger every 15 Minute
when i run this webservice on my localhost it's tack only 2% of my CPU(2.2Ghz) and 50Mb Ram Usage
is there any limitation will Impose on my account when i run this??
also please give us more info about Windows hosting and MSSQL Limitation
thanks :)
Michael Carr
08 October 2014 12:57 PM
That sounds like it should be fine, but seeing the impact on the server will be a better indicator. The only MSSQL limits would be from very large databases causing lots of I/O load or intensive queries running on a regular basis. Usually either of these two are unintentional.
Rohit
27 September 2014 11:18 AM
Does BusinessClass basic offer more Performance than a cloud vps with 4 cores, 2gb ram, ssd storage??? Not considering the setting up process for vps of course.
Michael Carr
08 October 2014 12:15 PM
Not always, it just depends on your sites. Clouds can be customized to suit individual website needs to gain the most performance, but a business class account will have more usable RAM for your applications.
Adeyemi
31 October 2014 10:58 PM
Please are the resource usage limits: Reseller Class - 75,000 queries/hr , 750,000 queries/day stated above ....
*** per ACCOUNT or the total summed limit for all accounts under the reseller system?
*** per ACCOUNT or the total summed limit for all accounts under the reseller system?
Michael Carr
06 November 2014 10:25 AM
These limits apply to each domain that you setup, they are not an overall total, but an individual site total for each account that you create.
Derrick
23 November 2014 11:31 AM
They sent out these completed rules where one might need a law degree to understand for a basic, user, and it subject to change. My issue is that it took me over 30 minutes to get this document, and still haven't had a price as yet. All i received were links. Basic question asked. "Let make it simple? I would like transfer (1) domain name from I-Page, another one with an active website, and register a new domain one today. What is the cost for one or year agreement. Do you have any specials? If you can answer that in basic terms, it will be appreciated. Thank you.... still waiting.
Michael Carr
28 November 2014 10:47 AM
This varies depending on the type of account you need. I would start with this Plan and select either windows or linux. http://www.arvixe.com/linux_web_hosting a free domain is included with either.
Temur Davronov
17 January 2015 06:35 AM
Hello, I have 4 wordpress sites, all of them combined have around 1000 visitors a day, can I sign up for PERSONALCLASS shared hosting plan?
Thank you!
Thank you!
Ryan C
28 January 2015 10:46 PM
With the right configuration (Wordpress super cache, etc). you should have no issues, as long as you do have a bunch of plugins which are known to be resource intensive. I'd recommend our business class though for the best possible performance.
A Turner
05 February 2015 05:50 AM
I have a Magento site on another hosts server. It has been shut down by the host due to excessive CPU usage. If I were to transfer my sites to your servers am I going to run into the same problem? If so will your support staff offer solutions to fix the problem? Solutions meaning something other than "your site is broke you need to fix it" or "You need to buy a dedicated server." I want to comply with all of the terms of use and, at the same time, I need my site to stay online.
Ryan C
11 February 2015 10:46 PM
We can provide general suggestions such as disabling plugins/upgrading themes/upgrading core files (magento in this case), but out side of that, it is not always possible to tell the exact case in and in those situations, we can only provide generalized suggestions.
Frank
09 February 2015 12:42 AM
The resource usage section is mostly worthless. It shows what the resource picture is like, but it doesn't tell you what's causing it nor is there any way of looking it up.
Unfortunately, because of the way service is provisioned the usual Linux tools won't work which means that we have to take your word for it that there's an actual problem and hope there's a solution.
Unfortunately, because of the way service is provisioned the usual Linux tools won't work which means that we have to take your word for it that there's an actual problem and hope there's a solution.
Ryan C
16 February 2015 11:08 PM
Our resource usage on Linux servers can be complemented with tools such as SSH and the "top", and various other commands. In addition, our administrators can provide you with "daily access log hits" and or the "daily process logs", the later being something you would need to contact our support for at this time. It will tell you the overall top top CPU and Memory scripts located under your account in regards to overall utilization over a period of time.
Mike R
26 February 2015 09:46 AM
I'm Running PHPbb 3.0.13-PL-1 (Latest), My database size is just under 200 MB, and I get about 100 Hits a Day (And Climbing), Will I be Looking at any Server Limit Issues?? And if not at what point would I be looking at Issues? (I.E. How Many Hits a Day would cause a Problem). Sorry this Might be a Noob Question, But I've been running this forum for less then 6 months and things are NOT working well on my free host and really don't want to have these issues for my users, So I need to make sure...
Thanks
Mike
Thanks
Mike
Ryan C
26 February 2015 03:02 PM
It's very hard to answer this question. With a properly optimized database and query, a database could be multiple gigabytes and still function fine on our hosting. It all depends on the database structure and how the query is pulling the information. Arvixe takes multiple steps in order to try to prevent as few issues as possible. Our systems contain large amounts of RAM (often 96+ GB), and a majority of that is used for caching relating to MySQL. So to best answer your question, it really should not be an issue. Then again, a very poorly written query and an unoptimized database, and a single hit could be enough to spend MySQL spiraling out of control.
sakthi balaji
17 March 2015 08:28 AM
how many entry process allow at the time
Ryan C
18 March 2015 11:01 PM
Please see this, but our personal class starts at 50:
https://support.arvixe.com/index.php?/Knowledgebase/Article/View/289
https://support.arvixe.com/index.php?/Knowledgebase/Article/View/289
Marcos G
18 March 2015 04:28 AM
you indicate
the personal class plan can deliver 3 pages per second running full tilt for 10 hours straight, each of those 3 executions using 1 full second of CPU time
so that means if you have more than 3 page view a second in your site, your site collapse.
how is that just running a refresh in the cpanel page it will cause the CPU to hit 20% in the personal plan?
and from reading the article doesn't sound that either of your shared hosted plans it will help in the terms of better CPU guaranteed availability or allowance.
the personal class plan can deliver 3 pages per second running full tilt for 10 hours straight, each of those 3 executions using 1 full second of CPU time
so that means if you have more than 3 page view a second in your site, your site collapse.
how is that just running a refresh in the cpanel page it will cause the CPU to hit 20% in the personal plan?
and from reading the article doesn't sound that either of your shared hosted plans it will help in the terms of better CPU guaranteed availability or allowance.
Ryan C
31 March 2015 10:47 PM
> how is that just running a refresh in the cpanel page it will cause the CPU to hit 20% in the personal plan?
The cPanel process is a heavy process. This is also typical of any hosting provider who uses CloudLinux (nearly all of them). This is a fairly complex system, and this article does not apply to our new CloudLinux machines. I encourage you to contact our support if you would like more information on the matter.
The cPanel process is a heavy process. This is also typical of any hosting provider who uses CloudLinux (nearly all of them). This is a fairly complex system, and this article does not apply to our new CloudLinux machines. I encourage you to contact our support if you would like more information on the matter.
Ataur Rahman
04 April 2015 09:35 PM
Hello,
Currently I am hosting my site in a shared hosting of another provider. But the problem I am facing is, My Entry Process Limit gets exceeded often. My entry process limit is 20 and most of the day my site is getting error. My other resource usages are much less than limit. So now I am looking for a host who will provide me much more entry process limit.
So, I wanna know how much entry process limit arvixe has in businessclass and VPSclass? Which would be better for me?
Thank You.
Currently I am hosting my site in a shared hosting of another provider. But the problem I am facing is, My Entry Process Limit gets exceeded often. My entry process limit is 20 and most of the day my site is getting error. My other resource usages are much less than limit. So now I am looking for a host who will provide me much more entry process limit.
So, I wanna know how much entry process limit arvixe has in businessclass and VPSclass? Which would be better for me?
Thank You.
Ryan C
07 April 2015 03:13 PM
Please see the following entry which answers this question:
https://support.arvixe.com/index.php?/Knowledgebase/Article/View/289/3/linux-hosting-resource-limits
Thank you!
https://support.arvixe.com/index.php?/Knowledgebase/Article/View/289/3/linux-hosting-resource-limits
Thank you!
Neil
07 April 2015 11:16 AM
What is the difference between a hit and a unique visitor?
Ryan C
07 April 2015 03:14 PM
A hit is a single page load of a website. A unique visitor is defined on a daily basis as per that users IP, and does not include the amount of hits that IP made on the website that day.
Rahatur Rahman
17 April 2015 04:05 AM
"(300MB) of memory usage on our Reseller Class ASP hosting plans before being recycled"
What application can run on 300MB now a days!? That is a poor resource.
What application can run on 300MB now a days!? That is a poor resource.
Ryan C
27 April 2015 09:42 PM
We are able to do slight increases upon specific requests to single app pools. If you need additional memory overall, you would want to consider a VPS/Dedicated server.
Wendy
25 April 2015 11:30 PM
I am on a Business Account and switching from owncloud to Pydio - the one time synchronization (upload) took quite a bit of uploading and now the physical memory usage is in the red (everything else is just fine). How long does it take before it normalizes again? I have another file tree which needs to be switched to Pydio?
Ryan C
11 May 2015 11:12 PM
If the memory usage is up near the red and not coming down, please try to kill off any possible stuck processes (which we can do or you can do via SSH). If that does not work, I'd recommend investigating to figure out the source of the high memory usage either be it from inefficient script/bug or scripts which are not probably closing.
Michael Snow
08 May 2015 10:39 AM
Is there any difference at all between the PersonalClass and PersonalClass pro accounts other than the number of allowed websites? Are allotted resources the same? Any other difference?
Ryan C
11 May 2015 11:24 PM
The only difference is the amount of allowed websites. There is no difference in resource allotted other than that.
Shady Adel
09 July 2015 08:44 AM
1- What are the limits on storage for personal class ? Is it OK to store up to 500GB ?
2- What are the limits on bandwidth for personal class ? Is it OK to transfer up to 1TB monthly ?
2- What are the limits on bandwidth for personal class ? Is it OK to transfer up to 1TB monthly ?
Ryan C
14 July 2015 11:05 PM
Shandy,
I think this will be helpful as I believe it falls in line with your request:
https://support.arvixe.com/index.php?/Knowledgebase/Article/View/129/4/how-limited-is-unlimited
I think this will be helpful as I believe it falls in line with your request:
https://support.arvixe.com/index.php?/Knowledgebase/Article/View/129/4/how-limited-is-unlimited