Posted by on 06 December 2012 05:21 PM
We deploy multiple levels of security here at Arvixe to protect your accounts data. It's important to remember though, that a secured server will not fully protect you from an account becoming compromised, if the scripts running are vunerable, or your PC itself is compromised.
A few common reasons an account could become compromised include:
Malware monitoring and cleanup:
IMPORTANT: Once your account has been compromised, it is very likely that the intruder will leave a backdoor to easily gain access later. That’s why only fixing your vulnerable code might not be enough. Finding the backdoors will be time-consuming and expensive (requiring a professional developer). That’s why you might prefer to start your site from scratch.
Unfortunately the help we can provide in these situations are limited as there are just to many variables that we do not control. You can submit a ticket to our support system to perform a Linux Malware Detect scan on your hosting account and have us quaritine some of the exploited files, but you will still need to identify how the account was compromised in the first place. You can also restore a backup of your account from within your control panel under R1Soft.
Specifc tips to hardening certain scripts:
My websites have been created using RV Sitebuilder. References to FTP password are therefore meaningless to me. How is it possible to obtain the FTP passwords used within RV Sitebuilder?