Knowledgebase: General
How do I login to
Posted by Arvand Sabetian (Import) on 02 February 2009 11:13 AM

You can view your correspondence with our sales and support staff at To create an account, please either:

  1. Sign up securely at by using the subscribe tab.
  2. Submit a ticket here. An account will be created for you automatically and the password will be sent back to you.

If you don't receive your password in the response email or forget your password, you can always reset it at

(228 vote(s))
Not helpful

Comments (10)
Michael Brazil
22 October 2010 09:16 AM
When I try to go to , I get this:

Uncaught Exception: Invalid Data Provided_mcore_aregister (0) in /home/support/public_html/__swift/library/Module/class.SWIFT_Module.php:93

#0 /home/support/public_html/__swift/library/Module/class.SWIFT_Module.php(54): SWIFT_Module->SetName('_m=core&_a=regi...')
#1 /home/support/public_html/__swift/library/Module/class.SWIFT_Module.php(136): SWIFT_Module->__construct('_m=core&_a=regi...')
#2 /home/support/public_html/__swift/library/Router/class.SWIFT_Router.php(526): SWIFT_Module::Get('_m=core&_a=regi...')
#3 /home/support/public_html/__swift/library/Router/class.SWIFT_Router.php(438): SWIFT_Router::ParseURIToRouteContainer(Array, '/_m=core&_a=reg...')
#4 /home/support/public_html/__swift/library/class.SWIFT.php(656): SWIFT_Router::Load()
#5 /home/support/public_html/__swift/library/class.SWIFT.php(863): SWIFT->Initialize()
#6 /home/support/public_html/__swift/swift.php(132): SWIFT::GetInstance()
#7 /home/support/public_html/index.php(29): require_once('/home/support/p...')
#8 {main}
Arvand Sabetian
04 November 2010 04:39 AM
Sorry about that. It is now fixed.
William Clark
29 January 2011 07:49 AM
The link under #1 above is broken.
Arvand Sabetian
31 January 2011 01:29 AM
It has been fixed.
martha a watson
16 January 2013 04:42 PM
can you explain to me about the site stripe and if i have one on my site?also i need to know how to know what size banners, widgets or any type of ad will fit on my site, page? also can anybody go to my online bookstore and type whatever they want to buy on my sites search box if they buy it will i get credit for it?
Michael Carr
15 April 2013 10:56 AM
If you can contact our support department and provide more specifics I am sure we will be able to answer your questions.
09 April 2013 11:39 AM
i can not login in i,v lost my password , how can reset my password
Michael Carr
15 April 2013 10:54 AM
You can reset your password on the login page. If you are unable to do that, any of our live chat or phone technicians will be able to reset it for you as well.
Tony Girgenti
17 April 2013 03:16 PM
I'm having a problem logging into the support website. It's giving me a message that says "Unable to login. The user account is disabled" with a big red X.

I tried resetting my password, but I get the same error after doing that.
Michael Carr
01 May 2013 10:05 AM
Please call our support line at 1-888-9-ARVIXE, I am sure when can correct this for you over the phone.
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