Can't connect to my website, but others can
Posted by Noah Strehl on 16 February 2009 12:41 AM

Trying to log/view on to your website but nothing is working? Are others able to view it?

If others can see your site, go to, where server is the name of the server your account is hosted on. If you can't see then the most likely the case that your IP address is blocked. The next step is to submit a support ticket with your user name and IP address from so we will be able to unblock you and tell you why you were blocked.

(231 vote(s))
Not helpful

Comments (12)
05 November 2010 07:50 AM
I cant view my shop after I added ssl, I come to
when I try to view my shop
Arvand Sabetian
11 March 2011 03:13 AM
That is simply a propagation issue that will resolve itself. When changing the IP address of your website, it may become inaccessible to some users around the world for a short period of time (a few hours).
Wendy Zeng
11 February 2011 09:31 AM
I used MS Publisher 2007 to create this website. My old website worked well. I just updated the new website, but same domin name.I can read my website in my computer, i can open all tabs and links. My other friends can open the front page, but the all tabs and links are not working on their computer. Why? How do i fix it.
Arvand Sabetian
11 March 2011 03:14 AM
That's generally a difference in browser types or versions. I would ask them what browser they are using.
waltner chow
21 June 2011 08:35 AM
I'm new to this, i tried hoping to see just the default (default.aspx) but i do not see it at all. why? Is this how people can see my sites by typing this url ( ). It would not allow me to add web site pointer (
Arvand Sabetian
24 June 2011 04:36 AM
That domain is showing your default.aspx . It may have needed some time for propagation. I suggest contacting our support if you continue to have issues.
Steve Sierer
02 August 2013 05:59 PM is the address.
I switched hosts to you and had everything transferred. I redirected my domain and *I* can see the sites, but many others cannot. and turns up a page is not available error.
Michael Carr
05 August 2013 08:38 AM
I can see working at this time, it sounds like your problem may just be the result of DNS propagation. To see the stats page you would actually need to use
28 May 2014 05:47 PM
Our ip address gets blocked every 2 months or so. It does not seem like a propagation issue. Does anybody know what else can cause it. Could it be that someone is spoofing our ip so we get blocked. If so, can we find out the real ip of the spoofer?
Michael Carr
29 May 2014 11:47 AM
Sounds as though your IP is being blocked due to some trigger. Staff normally should tell you the reason behind the block and most commonly it is from guessing passwords. It is very unlikely that the IP is being spoofed.
Onindita Tamanna
01 May 2015 05:49 AM
I can't access my wordpress website. I can see every time "The connection has timed out". But some of my friends can see my website and others get a 404 error message.
Ryan C
11 May 2015 11:17 PM
Please contact our support department. This is an issue that needs to be reviewed by our support team.
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