Knowledgebase: Billing
How can I cancel my account and receive a refund?
Posted by Arvand Sabetian (Import) on 23 April 2009 08:08 AM

To kickstart the cancellation process:

1. Request cancellation from within your Customer Area: https://customers.arvixe.com/clientarea.php
2. Click the Active button next to the service you wish to cancel.
3. Scroll down and click the Request Cancellation button.
4. Complete the form, scroll down and click Request Cancellation to complete the submission.

When you complete this process all your info for that plan will get deleted. Grab a backup of your account before canceling!

 

Domain Owners

When you fill out the form, we will cancel only your hosting service package. If you also want to stop the domain registration itself with us, please reply back there and tell us. Otherwise, to maintain rights to your domain registration, we will setup an invoice for the balance for the registration ($9.95 and up, depending on TLD).

Paypal Subscriptions

Canceling service with us will not cancel any recurring payments you already have setup for this package in PayPal (if you have any). In order to stop your PayPal account from sending us payment you need to manually cancel your PayPal agreement for this package (if you made one). Otherwise, you will continue to see payments for this package come out of your PayPal balance.

Refunds

We do offer a 60 day money back guarantee for new customers who close out their account with us within the first 60 days. Please note that not all of our packages are eligible for the money back guarantee. Please contact sales@arvixe.com if you have specific questions concerning your eligibility.

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