Knowledgebase: Domains
How Long Does It Take For My Domain To Point to My Website?
Posted by - NA - on 03 March 2007 02:29 PM

When you sign up for Arvixe hosting, we will offer a new domain registration and automatically point the domain to the hosting website. If you purchased your domain elsewhere, or in a way that does not automatically point your domain to your server, you will need to update your nameservers to point to our hosting.

This article will provide you some background information on DNS and what to expect when new nameservers are set, either when the domain is purchased or when you have changed them:

What is Propagation and How Long Does it Take?

Name server changes usually take 24 to 48 hours to fully start working. This period, called propagation, is the projected length of time it takes for root name servers and cache records across the entire web to be updated with your website's DNS information. Because of propagation, not all visitors will be directed to your new name servers on your new hosting account; some visitors will continue to be directed to your old name servers on your old hosting account until propagation is complete.

How quickly visitors are directed to the new name servers depends on their physical location, internet service provider and some luck; it is not something we have control over. Once propagation is complete, your site will appear on our server and your email will be fully functional.

There is no definitive way to tell when propagation is complete. During the first 48 hours, even if you are able to see your site on the new server, your next door neighbor might still be seeing the site on the old server.

How DNS Keeps You Connected

The routing of all communication between computers on the internet is handled by IP address rather than domain names. The following example should help you to visualize the process.

Similar to our telephone system, every active phone line has a phone number that is used to facilitate the connection of one line to another. In order to make a call, the phone that initiates the connection must have the number of the line to which it wants to connect.

In much the same way, your computer must find the correct IP address (of the website you want to visit) on the server before it can send the request to that server for a webpage. The same process applies for all other services (such as email, chat or games) on the internet. DNS records function similar to a phone book, relating domain names with IP addresses so that these services can be reached.

Functions of DNS Servers

DNS servers can handle one or both of two primary functions: DNS host and resolver. DNS hosts hold the zones for their domains and answer requests with the records from the zones for those domains. When you make changes to your zone, you are making changes on the host.

A resolver is a DNS server that will send requests to other DNS servers for the records from their zones in an attempt to answer the requests that it receives. These sort of requests are called recursive requests.

When you connect to the internet through your Internet Service Provider (ISP), your ISP will provide you with two or more resolvers that will be responsible for handling the recursive DNS requests sent by your computer as you use the internet.

Time To Live & Remote Caching

Since most DNS records don't change very often, most resolvers are configured to cache the results of previous look-ups and respond to subsequent requests from the cached results for a period of time until the resolver decides that the cached copy is too old to be trusted. Propagation is the period it takes for the record cached on all resolvers everywhere to expire. In each record in the zone, there is a Time To Live (TTL) value that specifies (in seconds) how long a resolver should cache the record.

One technique to reduce the time it takes for changes to propagate is to reduce the TTL value in the current zone prior to making changes, however the change in the TTL on the record itself will take the length of time specified in original TTL value to propagate before propagation period is lowered for further changes. Also some ISPs configure their resolvers to ignore the TTL value specified in the record altogether and cache the record for a length of time that they specify instead. Some resolvers are configured to cache records for up to 72 hours, although most are configured for less. Ultimately, time resolves propagation issues.

DNS & Browser Caching

DNS Caching

Additionally, most computers cache DNS which can cause the computer to "remember" the old IP address for up to 48 hours until the next time it updates. If your computer is caching the DNS, it may be possible to flush the DNS on your computer so that it looks up the IP address for the domain again.

Browser Caching

Browser caching has absolutely nothing to do with DNS; however, this can still cause you to see your old page content even after changing your DNS. Browsers will cache a copy of the page content previously viewed by the browser. You can  clear your cache to get a fresh copy from the server.

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Comments (59)
Paula Kay Hodges
10 January 2010 04:15 PM
Hi,I was told that I had just been sent ,@,my important details:domain, and SETUP INFO, but I never received that info. Please resend. Thanks,
Paula Kay Hodges

RESPONSE: Please check your spam box. If you are still not seeing the email, you can view a copy of it inside your billing account under Past Notifications ( ) or contact our support and we'll resend the email to an alternate email address.
Mark Wang
03 May 2011 10:39 PM
Do I have to do anything to point the domain to arvixe? since i bought it together as a package with arvixe, you will be able to fix that up for me? or do i have to find that info somewhere to input myself?
Arvand Sabetian
02 June 2011 11:28 PM
If you bought them together in the same shopping cart, chances are that our shopping cart pushed the right information along for you. If your domain isn't working properly however, definitely let us know.
14 July 2011 05:27 AM
Hi, I just bought a personal class hosting package and uploaded my site (made on iWeb) via W2W;
( I can see in the Arvixe hosting control panel my files in the file manager/web root directory but my site is not available through the net. Have I put the files in the wrong place?
Arvand Sabetian
17 July 2011 11:27 PM
The files would need to go under inside the root of your file manager.
Georgia Fraser
05 June 2012 02:23 PM
Why does my domain work when it has www. in front of it, but not without? How can I fix this?
Michael Carr
01 August 2012 12:31 PM
By default, both will load your site. If it is not, you probably have some type of redirection setup that is forcing the site to load without the www. I usually see this when a web script is installed and set to load without the www. If you have a web script running like wordpress, check the configuration page and make sure it is setup as and not just
Noah Lee Margetts
27 June 2012 05:44 AM
I bought a host pack w u guys a couple of days ago. Waiting for the site to pick up the redirect to but still display in the address bar.
Can u give me a time frame when this will be complete please?
Noah Lee Margetts
Michael Carr
10 July 2012 01:02 PM
New domains and DNS updates take several hours to propagate. Often the time to wait is only a few hours but on occasions it can take as long as 48 hours. Once the DNS is correctly loading your account on the server, the redirect rules will be followed assuming they are setup correctly.
02 July 2012 09:29 PM
Hi there,
What is the correct name server address, if I need to change the name server to you through my existing domain registrar? I thought ; would work but it is not ?

Michael Carr
10 July 2012 12:52 PM
The name servers needed will depend on the server that your account is setup on. They should be listed in your account creation email. If you are not able to locate them, simply contact support and we will be happy to supply them for you.
17 July 2012 05:28 AM
is there a temporary address I can use to access my webpages while waiting for my newly registered domain to propagate?
Michael Carr
01 August 2012 11:30 AM
Yes there is. If you take another look at your account details that were emailed out, there is a link provided that you can use to access the site by using the servers URL.
Jeffrey Morriosn
10 September 2012 11:04 AM
Just set up my account yesterday. Chose a domain with you guys. The secondary works for cpanel and gets me to my elgg loaded site but i can no navigate around. Clicking on any link puts in the domain and of course that is not working yet. Is there going to be an issue? or do I need to wait from the domain to complete registration.I can not access the admin inside elgg site to start work configuring.
Michael Carr
25 September 2012 01:06 PM
Most scripts will require that the domain be actively pointing to the site to display properly. Once the domain is in fact resolving to your account those issues shoudl clear up.
James Price
27 November 2012 08:30 AM
I just created an addon domain and an email address with that domain name through cPanel. I am able to access the domain via FTP and uploaded an index.html. However, I cannot access the domain or my email address. Do I have to wait 48 hours?
Michael Carr
27 November 2012 11:29 AM
You should not have to wait for any propagation so long as the domain was already setup with our name servers. Creating the add-on domain and email addresses will happen instantly, but if the DNS is not setup right then of course you must wait for the DNS as well. Look at the name servers for your add-on domain, make sure they are the same name servers as your primary domain on the account.
Vitaly Galchenko
18 December 2012 08:16 PM
I purchased hosting but in the account creation email I never received the nameservers
Michael Carr
19 December 2012 12:50 PM
They are listed with your account details. If you need help locating them for your account, open a quick live chat session from our homepage and we will be happy to provide them for you.
ken ndachi
04 February 2013 12:27 AM
hey,how long untill i can access my account.its says pending setup.
Michael Carr
06 February 2013 06:18 PM
Normally this does not take long at all, but it can depend on the type of account you have. contact our sales team if the account has still not been created.
25 June 2013 09:04 AM
previously I have personal class asp hosting of arvixe .I have 6 websites on this hosting space . Now I want to move some of them to new purchased vps pro class asp hosting . I have created a domain and a website on newly purchased hosting space but I am unable to browse it without difining instant alias .
please guide me how to do it .
Michael Carr
03 July 2013 03:38 PM
This process can vary depending on your domains configuration. If you can create a support ticket we can look at your specific setup and over advice.
S Taso
15 August 2013 06:20 PM
How can I change my document root?
I built a new site using wordpress in a new directory and want to point to that.
I don't see a "Domains" icon in CPanel.
Michael Carr
21 August 2013 11:33 AM
If it is the primary domain you can't. If it is an add-on domain you can adjust the name of the web root directory, but you can not alter its position in the directory tree. Usually when doing something like that I will move the current contents in the web root to another backup location, and then just move over the new site files to the now empty web root.
Daryl Frazier
01 November 2013 02:13 PM
How long does it take for a domain transfer?
Michael Carr
07 November 2013 08:35 AM
It can vary greatly. If everything is in order with the domain and the domain owner verifies the transfer quickly it can complete within hours.
Francisco Castillo
09 January 2014 08:37 AM
can I asociate my .cl domain (Chile)? Hice longi time estimated? Thanks
Michael Carr
16 January 2014 11:21 AM
Yes, you can host any .cl domain on our servers. Moving a domain between servers can be done very quickly if the correct steps are followed. DNS propagation can take anywhere from 4 to 48 hours.
Abdullah Alsahly
06 February 2014 10:13 AM
I just registered my new domain and I want to hosted on my domain in which steps should I follow untill it accessed through internet?
Michael Carr
07 February 2014 11:06 AM
You will need to update the name servers under the domain to use those that match your hosting account. You should be able to do this through the website where you registered the domain.
Deepak Vijayan
16 March 2014 10:59 AM
I have purchased a domain, How do i get it pointed in web and how do I register an email id with this domain? Please assist
Michael Carr
19 March 2014 09:51 AM
First you need to setup the domain on your hosting account by setting up its name servers correctly and adding the domain/website in the control panel. After that you can go to the mail menu in the control panel to create email accounts for that domain.
Michael Shepherd
23 March 2014 08:46 PM
I'm currently trying to transfer a domain. They are both on arvixe but I didn't like the web server that the domain was on. I bought a new one and tried transfering domains. How can I get the EPP code and other infos? I tried to turn private registeratrion and disable the prevention of transfering, it says "This is not your domain." Please help me, I'm in dire need!
Michael Carr
25 March 2014 12:23 PM
Please create a support ticket and we will be happy to assist.
Timothy Mar
11 April 2014 11:36 AM
My domain and hosting is with arvixe. When I enter I see my website and everything works great! However, when I browse around my site I notice the address changes from my domain (eg. "") to the alternative address (eg. "") Did I do something wrong during setup of my website?
Michael Carr
16 April 2014 08:15 AM
It sounds like you installed a web script under if you access the configuration for the script you should be able to set its default location back to
04 August 2014 09:49 AM
i made domain/website last night and it tells me that the page does not exist. nor can i log on as the admin page says it's not available
Michael Carr
06 August 2014 09:18 AM
New domains need to propagate after they are registered, they do not appear online instantly. If you are still unable to view the domain please open a support ticket and we will be happy to take a look for you.
17 September 2014 09:52 PM
Do you change each entry manually? Why it takes that much time with Arvixe. On Godaddy, they up your website immediatly. In the world of automation, 24-48 hours time, it looks very backward.
Michael Carr
19 September 2014 01:26 PM
DNS propagation takes the same amount of time regardless of the provider. The general rule is 24-48 hours but often it takes much less than that.
22 September 2014 07:39 PM
I registered a free domain together with a personal class asp account (so far, great service), but under my Billing panel->Domains the domain name ( has a "Pending Registration" status. How long does it take to clomplete the domain registration?
Michael Carr
08 October 2014 12:53 PM
It usually only takes a few hours. If it has taken longer than that please contact our sales team by emailing sales [at]
Misha Ali
22 November 2014 12:53 PM
hi -- i just bought a new domain from arvixe. i am already hosting another domain on arvixe that i bought from someone else - that one is working fine, but when i try to navigate to the new domain using a browser, i get an error message. is it possible for me to host both domains on the same server? if so, can i point each to a different directory under my www/root?
Michael Carr
28 November 2014 10:51 AM
Yes, both domains can be hosted on the same server. Sounds like you may have some DNS issues though. If you can open a ticket by emailing support at support [at] we will be happy to take a look.
Alfredo González
25 November 2014 08:53 AM
Where do I can see where DNS must point my domain? I can not locate it in the cpanel of Arvixe.
Michael Carr
28 November 2014 10:39 AM
Those details are sent out when you first create your account via email. If you are unsure you can contact our support at support [at] and we will be happy to look them up for you.
anti misa
24 December 2014 10:54 AM
When I click on the domain name ,or the link to my control panel I get the message:
"This Domain is for Sale"

What is this?
Michael Carr
02 January 2015 01:36 PM
The domain is either expired, or registered to another person.
bhamar RAJPUT
01 February 2015 05:42 AM
how can i acces our website using filezilla
Ryan C
11 February 2015 10:44 PM
I recommend checking out the hosting account information you received upon signup. It provides your FTP hostname, username and password which you will need to configure FileZilla to upload/download files from your hosting space. If you need assistance, please ensure to contact our support department.

Manan Patel
15 February 2015 10:47 PM
I transferred 2 domains over to Arvixe, One domain I was pointing at CargoCollective but during the transfer I lost the direction.
Ryan C
26 February 2015 02:38 PM
If the domain has completed the transfer successfully and you have received an email confirming such, please login at > domains, and verify that the domain is pointing to the proper name servers.
Alan Kellogg
11 April 2015 09:05 AM
I'm getting a "page not found" when I try going to my site. This was happening yesterday. Do I have another day until the DNS propagates?
Ryan C
16 April 2015 04:38 PM
I'd recommend clearing your browser cache and attempting to access from another machine/location, both on a different ISP and on the same ISP. If the issue maintains through all of these, it indicates a likely issue that our support team should be contacted to investigate right away.
18 July 2015 05:02 PM
I just bought a domain as, I have access to cpanel, download the swine.arvixe . how do I start building my website, do I choose any of the app such, us magento, joomla etc. Do I wait for 48 hours since website under construction before I build my site. Am notcomputer wish, I need help. Thank you
Ryan C
12 August 2015 02:52 PM
If you bought your domain and hosting together with us, you should be able to begin building your website almost immediately. You can use the "RVSiteBuilder" or the "Arvixe Site Builder" located in your cPanel. Details on how to access the cPanel would have been included in the welcome email called "Hosting account information" that you received upon signup. If you wish to install a script such as Magento, Joomla, etc., our support team can assist you with this or you can do so via the cPanel > Softaculous.

Eduard Tanasa
27 September 2015 03:51 PM
12 hours passed but I still didn't receive my account details. Only status: pending.
Eduard Tanasa
27 September 2015 03:56 PM
12 hours passed but I still didn't receive my account details. Only status: pending.
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