Knowledgebase: Mail
On a ASP plan, when testing a recently setup Autoresponder, it works the first time but the autoresponder doesn't send emails back after that.
Posted by Arvand Sabetian (Import) on 03 May 2009 09:13 AM
For security purposes, the mail server only sends one auto-response email back per recipient. This is to make sure the auto-response feature is not abused by users sending a flood of emails and having the server struggle in sending thousands of auto-response emails to the same email address. Once the auto-response is removed and recreated, the database of recipients is reset. If you have further questions in regards to this, please email support.
(120 vote(s))
Not helpful

Comments (10)
Naveed Ashraf
29 June 2010 12:12 AM
This is not a good idea. As if Mr. xyz sends an email to Mr. abc, first time xyz will receive auto response. Now xyz knows that abc is unavailable and cannot reply him. If after two days, xyz sends one more email to abc, he will not receive the auto response. Now xyz can think that abc is available now and checking the emails.

The problem mentioned in the post can be resolve via one simple method. The auto response email should have a break of few hours (like 12 hours) to send another auto response to the same sender.

RESPONSE: I'm sorry but that is thew way our system is setup to stop abuse. You may wish to setup a VPSClass where you can alter the settings of the mail server depending if such an option is even available in the settings of hMailserver (
Shira Wilson
28 June 2013 10:42 AM
For setting up an auto-responder for out-of-office message, I would like all emails received during out-of-office timeframe have an auto-responded message but only see the option to enter a specific email address. Am I missing something under cpanel autoresponder setup?
Michael Carr
03 July 2013 07:08 PM
Once you enter your email address that you would like to have the auto res ponder on, you can then proceed to edit the message for that address.
Michael Gilmore
22 October 2014 04:00 PM
I have setup email accounts for arvixe domains. How do I access emails sent to my [email protected]?
Michael Carr
10 November 2014 10:34 AM
You simply need to access the control panel for and create the webmaster@ mailbox from the mail menu.
Jeff Irick
23 January 2015 09:45 AM
I've got an ASP.NET Personal account and have the email account for my domain set up as [email protected]. However, I can't actually access the email through WebsitePanel. I can access my email through the web using

The only thing WebsitePanel seems to allow is editing the email account info. How do I get into my email account? Thanks.
Ryan C
28 January 2015 10:58 PM
I'm afraid you cannot view mail from within WebsitePanel. It requires going to and logging in as your email account.

Jeff Irick
05 February 2015 08:17 AM
Thanks for the reply, Ryan. I already figured that one out. I was sure of it from the start but wanted to ask in case I was overlooking something. I did set up a Thunderbird client on my machine so that I could access mail from there.

I'm having some other issues at the moment. They're related to sending/receiving emails from my website app on my local machine so I'm going to battle with that for awhile before I run for advice again :-)
Ryan C
16 February 2015 10:54 PM
No problem at all! Ensure your application supports SMTP authentication with a valid username (email address), password, port (outgoing port 26 is best to use as some ISP's block 25) and typically best to use plain text / without encryption to rule out issues.
25 September 2015 03:21 PM
pleas what we must put on smtp setting
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