Change or Reset Control Panel Password
Posted by - NA - on 03 March 2007 02:30 PM

How to Change a Hosting Password

You can change your hosting control panel password, if you have the current password.

Linux with cPanel

  1. Login to your cPanel (,, or
  2. Navigate to the PREFERENCES section and click on Password & Security

  3. Provide the following:
    • Old Password: Type the current password in this field
    • New Password: Type a new secure password in this field
    • New Password (Again): Type the same new password in this field
    • Enable Digest Authentication: Leave this checkbox unchecked

  4. Click on the Change your password now! button

Windows with ASP(WebsitePanel)

  1. Login to your WebsitePanel ( or http://serverip)
  2. Click the Change Password link located on the right hand side
  3. Enter a new strong password twice in the fields provided
  4. Click the Change Password button

 Windows with Plesk

  1. Login to your Plesk Control Panel ( or servername:8443)
  2. Click on the the drop down menu, labelled Logged in as Your Name, located on the upper right hand corner 
  3. Click Edit Profile

  4. Enter a new strong password in the password fields provided
  5. Click OK or Apply to update your password.

VPS and Dedicated server hosting: If you do not know the root password, you will need to contact the Arvixe support team to have this reset. This root password will allow you access to WebHostingManager (WHM) and secure shell (SSH) for Linux plans, or WebSitePanel (WSP) and Remote Desktop (RDP) for Windows ASP plans. From there, you will have access to reset individual control panel passwords and other passwords.

How to change a billing password

You can change your billing panel password, if you have the current password.

  1. Login to
  2. Click on the dropdown menu labelled Hello, Your Name!

  3. Click on Change Password

  4. Provide the following:
    • Existing Password:  Type the current password in this field
    • New Password: Type your new password in this field
    • Confirm New Password: Re-type your new password in this field
  5. Click Save Changes to save the new billing password

How to reset a billing password

You can reset your own billing panel password via the Arvixe website.

  1. Visit
  2. Click the Forgot password? link located below the LOG IN! button
  3. Type your Arvixe billing email address in the field provided(This is initially the email address you chose during signup)
  4. Click Submit to send the password reset link
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Comments (8)
07 May 2011 04:51 PM
I need to reset my cpanel password because I forgot my password
Arvand Sabetian
02 June 2011 11:26 PM
Please contact support.
michelle butler
13 April 2012 02:05 PM
I have forgot my cpanel password for my klumpt domain. How do I reset it?
Michael Carr
13 April 2012 02:15 PM
You can reset the login from our billing panel, or contact our live chat support and they can reset it for you very quickly. The links for both are on our home page.
Catherine Kelly
01 April 2014 08:32 AM
Thank you Michael! Your response is exactly what I needed and the self-reset option worked without a problem.
Jim Raymond
02 May 2014 05:49 PM
It would have been a great help if you said that the selection was under the preferences down at the bottom of the page.
Michael Carr
12 May 2014 10:19 AM
I will get that added, the search box on the page is great for locating items, also you can search in most browsers by pressing ctrl+f
Nima Montaseri
24 September 2015 07:52 AM
I reset my Cpanel pass but I am not getting any email and my email info is correct.
What should I do ?
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