Knowledgebase: Domains
Transferring a domain to Arvixe
Posted by Noah Strehl on 12 August 2009 09:46 PM
Currently you can only register/transfer these following top-level domains: .com, .net, .org, .info, .biz, .us, .me , .in, .mobi, .mx, .pro, .pw , .ru, .tv, .co.uk, .ca, .fr  with Arvixe.

If your domain is not one of those, then you can not register/transfer it with Arvixe. However, just because you can't register/transfer them to Arvixe does not mean that you cannot host them here. You can, and are welcome to do so! All you have to do is update the name servers of the domain to the ones that Arvixe will provide you.

To start, go to arvixe.com, in the middle of the page there is a Search Availability box, search for the domain you'd like to transfer, add it to your cart, and continue with the order.

To transfer a domain to Arvixe Web Hosting from another registrar, you should check to make sure that you have completed a few things before you start.

  1. Make certain that you update the name servers at your old registrar to point to Arvixe so that your website remains available, because during the transfer this functionality may be unavailable. The name servers can be found in the Hosting Account email. Contact Live Chat or call our Phone Support if you need assists.
  2. Check to see if your domain was created or transferred within the last 60 days.  If it was, ICANN regulations make it so that you will be unable to transfer it. Please wait for 60 days to pass from the time of the registration/transfer.
  3. Have your current registrar unlock the domain, making it so transfer requests can be made.
  4. Update your email email address on your domain contact information: Click here and enter your domain; does your current email address show up? If not then you will need to update it or you won't get our transfer authorization email. Be certain that your WHOIS database information is not set to private, or the WHOIS contact information will be not be accessible at all.
  5. Retrieve an Authorization/EPP Key from your current registrar, and enter it during the purchase.  If you don't have one yet, you can give it to an Arvixe Staff member by contacting us at sales [at] arvixe.com or by opening a Live Chat.

    This code is what allows us to take possession of your domain.
  6. Please make sure sales [at] arvixe.com support [at] arvixe.com and domains [at] arvixe.com are on your email server/client whitelist and check your spam folder for emails during the time period we issue a domain transfer.
A few points of interest:
  • If you don't know who your domain registrar is, you can look it up. All the information you need except the authorization code can be reviewed here. Just enter the domain name in the box and you will see all the information about your domain (if it is unlocked, what e-mail address is linked with it, etc.)

  • Within 24 hours after a transfer was initiated, a verification email is sent to the owner of the domain. The email will be sent to the email address on file on the WHOIS database (unless it is privately registered, then it will be sent to the email address of the privacy department at your old registrar).

  • After accepting the email verification, the old registrar is asked for the domain. If the domain is unlocked, then the old registrar has the right to hold on to the domain for up to 5 days. After 5 days, the domain is automatically transferred.

  • Only after Arvixe has emailed you notifying the transfer has finished should the service at the old provider be canceled.
(238 vote(s))
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Comments (90)
Todd M
21 August 2009 02:57 PM
You guys should consider listing the Name Servers and where to enter that information in this article. Not a knock, just trying to help you improve.

RESPONSE: Thank you for the suggestion. However, since nameservers are different for different services, they are sent out with the setup email upon ordering your account.
David Cohen
19 October 2009 11:00 AM
I know what I need in order to transfer the domain, but *how* do I transfer it once I have that information?

RESPONSE: Please go to www.arvixe.com, in the search box, simply type in your domain name then choose to transfer it. It will ask you for the information you have throughout the order process.
lill nyquist
10 April 2010 03:03 AM
http://transfer-approval.com/universal.asp.
I did approve..

RESPONSE: Now, please wait for the domain transfer to go through.
Sajjad Raza
13 July 2010 07:02 AM
1. Regarding domain transfer our existing register agree to provide us authorization code and unlock our domains.
2. Please confirm about any charges if you have, for keeping and transferring our domains.
3. After getting authorization code of our domain, how much time you will take to setting for hosting or
Currently our domain (piraname.com) is working number of email users using it. how much time you will take for transfer and to provide us to setting our users email account. We will also buy Personal pro or Business hosting account for our domain from Arvixe.com

RESPONSE: Please note that we do not move the contents of email accounts free of charge. You will have the ability to quickly and easily create email accounts for all users within your organization. Furthermore, a domain transfer depends on your losing registrar. We will automatically start the domain transfer. If everything is correct and the confirmations are responded to properly by yourself, then the transfer may take up to 7 days depending on how fast the losing registrar releases the domain name. We strongly suggest changing the nameservers of your domain which will take 12-24 hours (propagation time) instead of waiting for the transfer to be done. Once the change has been made, you may wish to start the domain transfer to no longer have to pay domain renewal fees to your old provider.

Anji Paturi
23 November 2010 06:49 PM
Do you provide Authorization Key / EEP Code for the domain(the domain which comes as 'free for life' with Arvixe hosting) when someone want to move OUT of Arvixe ?
Arvand Sabetian
27 November 2010 01:25 AM
Yes, you can obtain the key from within your billing panel.
CanIDoDNSBy Myself
23 December 2010 03:26 PM
I have a question about this: I have an account with Network Solutions for my domain, and the domain is hosted by Earthlink, as you can see below. Now I'm switching from Earthlink to Arvixe. Can I use the online tool at Network Solutions to point the DNS servers from Earthlink to Arvixe? Or do I have to give sales/tech the 'authorization code' and have them do it? Since I have two more years of free hosting at Network Solutions, I don't see why I can't do it myself? But this thread seems to say that Arvixe must do the DNS repointing. Please clarify

Thank you-- CanIDODNSBy Myself (that is my real name--weird!)

Domain Name Server (DNS) (Edit )
DNS2.EARTHLINK.NET
DNS3.EARTHLINK.NET
DNS1.EARTHLINK.NET

Domain Name Server (DNS)
To point your domain to another hosting provider. Click Here
Arvand Sabetian
27 December 2010 03:53 AM
Hello,

Please note that the thread is outlining transferring of domains not pointing them. You can simply change the dns servers from earthlink to ours and you'd be set. However, at that point, the domain would stay at network solutions. You would need to follow the steps in here if you want to completely switch the domain registration over to Arvixe.
CanIDoDNSBy Myself
23 December 2010 05:10 PM
I have a question about this: I have an account with Network Solutions for my domain, and the domain is hosted by Earthlink, as you can see below. Now I'm switching from Earthlink to Arvixe. Can I use the online tool at Network Solutions to point the DNS servers from Earthlink to Arvixe? Or do I have to give sales/tech the 'authorization code' and have them do it? Since I have two more years of free hosting at Network Solutions, I don't see why I can't do it myself? But this thread seems to say that Arvixe must do the DNS repointing. Please clarify

Thank you-- CanIDODNSBy Myself (that is my real name--weird!)

Domain Name Server (DNS) (Edit )
DNS2.EARTHLINK.NET
DNS3.EARTHLINK.NET
DNS1.EARTHLINK.NET

Domain Name Server (DNS)
To point your domain to another hosting provider. Click Here
Timothy Brown
24 December 2010 05:27 PM
Awesome job Arvixe, I've had absolutely no complains with ANY part of your service.

FYI, the link embedded in your automatic domain transfer e-mail is out of date (https://support.arvixe.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=76) is no longer active, perhaps point it to this article (https://support.arvixe.com/index.php?/Knowledgebase/Article/View/71/0/transferring-a-domain-to-arvixe) for those who might not think to search.
Arvand Sabetian
27 December 2010 03:55 AM
Fixed. Thank you.
edington gwarada
11 February 2011 10:01 AM
i registered a domain with a certain company but it seems their servers are not compatible with the script i want to run.since the registration is less than 60 days old can i simply point my domain to your name servers?i've already ordered APS pro hosting with you
Arvand Sabetian
11 March 2011 03:13 AM
Yes simply contact them and ask them how you can point the domain to the 2 nameservers outlined in our setup email.
David Lynch
19 April 2011 08:20 AM
Hello, I have just signed up with you folks this morning. Was able to change the DNS with my domain to your's from my old host, the domain is unlocked. I have no Authorization Key / EEP Code as yet. Will the change go through at this point?
Arvand Sabetian
19 April 2011 10:25 PM
The DNS server change will. However, the domain will not transfer until you give us the authorization key from your current registrar.
Dave Lynch
21 April 2011 12:28 PM
I have obtained the Auth Key and sent it along. I was reading on the net and a person explained where to find it at my (Soon to be ex-) hostmaster, within my control panel. My stupidity knows no bounds. Not sure I would have looked where it was found.
David Lynch
21 April 2011 10:47 AM
Thank you. I have again requested that they provide me with an authorization key. It seems they are not very responsive to such a request. Thank you for the reply. I'm looking for a place where I may be able to file a complaint against them. I thought the domain name I purchased back in 2005 was mine. The whois says so anyway.
Arvand Sabetian
25 April 2011 07:56 AM
Unfortunately the only place you could try to file a complaint is ICANN but it is a very long winded process. I would continue to try to get a hold of them and to get the proper information from them.
Troy Carlson
10 May 2011 06:53 PM
I am setting up a site for a friend, but the site I'm redoing (which is his) is hosted by another company, and apparently THEY actually own the domain name. He claims that when they set up the site originally, they promised the domain belongs to him, so it should be fine. However, what should I have him do to get the transfer to Arvixe underway? Do they need to update the whois record with my info?
Arvand Sabetian
02 June 2011 11:26 PM
First thing is to have them update the dns settings to point to your hosting account. Then, make sure the domain is unlocked, that you have an authorization key from them and that the domain's WHOIS contacts point to an email address that you or your friend have access to. Then provide us with the authorization key.
T F
21 June 2011 11:58 AM
It has been over 5 months since I transferred a domain to Arvixe, but my account says the transfer is still pending, and I never received a confirmation email from Arvixe. What is going on? :-(
Arvand Sabetian
24 June 2011 04:38 AM
Unfortunately that means it hasn't transferred. I would suggest contacting our support to figure out what may have gone wrong and to correct it so it gets transferred before it expires wherever its at. If a transfer failed, it means something in the above steps was done incorrectly. I would review it again.
Younes Ouhbi
23 August 2011 10:22 PM
Hi there! We are in the process of transferring our domain to Arvixe. We currently host our DNS at ZoneEdit (our current registrar point to 2 ZoneEdit name servers) and our email is taken care of by Google Apps. We would like our email to stay with Google Apps and suffer no interruptions during the transfer process, is that possible?

Thank You
Ryan C
19 October 2011 08:00 AM
As long as the domain stays pointed to the ZoneEdit name servers, you shouldn't face any issues.
Mosh Shah
24 September 2011 09:23 AM
I was booking a hosting with you and there is a problem that I can not have a .co.uk domain in the selecting a new website, what should I do know?

your website says: "All you have to do is update the name servers of the domain to the ones that Arvixe will provide you."
Why I need to register and pay for a .co.uk domain some where else and then update it with the one that Arvixe provide to me.

Please help and what programming issue is this that it is not posible in the first place, please clarify? May be it will help alot of customers
Ryan C
19 October 2011 08:15 AM
We cannot register .co.uk domains at this time. (we hope to be able to register all domain extensions at some point in the future). This means you would need to already have the domain registered elsewhere or register the domain elsewhere, signup for our hosting services, and in the welcome email, we would provide you two "name servers". You would point your domain to our name servers found in the email and it should start working within a maximum of 48 hours.
Cristian Borrella
01 March 2012 10:49 AM
I have a domain with other company and the hosting with arvixe.

I did configure the dns with:
ns1.eland.arvixe.com
ns2.eland.arvixe.com

When I access my domain I am redirected to http://stats.eland.arvixe.com/

What's the problem?
Michael Carr
05 April 2012 05:42 PM
It sounds as though you have the correct DNS configuration to make the the domain resolve to the servers IP address, but on the server side there is no website configured so when the web server receives the request it has no matching domain to actually serve data from. Double check your settings in the control panel and make sure that you do actually have the domain setup on your account, either as a parked or add-on domain for linux accounts, or as a website in the windows control panel.
uri fastag
17 April 2012 02:57 PM
Can I transfer a .com.mx domain to arvixe? and what do I need to do so I can use the same hosting plan with the .com.mx domain?
Michael Carr
12 May 2012 06:07 PM
We currently are not able to register com.mx domains, but you can host any domain with us simply by changing the name servers listed under the domain. This operation would be completed at the registrar where you have registered the domain.
Brian Hutson
11 May 2012 04:01 AM
That looks like excellent information. Do you also have a glossary to translate that into plain English? I'm told this stuff is quite easy to do, it's not rocket science. But one needs to know the terminology.
Just to confirm, until I get that key code you are talking about nothing will happen and my emails will still go through the old site, not Arvixe. Correct?
Duoneng Zhang
20 June 2012 10:21 PM
Arvixe has helped me to renew my domain, and it works now. Should I still provided an Authorization Key ?
Michael Carr
10 July 2012 01:11 PM
To renew your domain a key is not required. Key's are only needed when transferring domains.
Craig Verburgh
28 June 2012 04:54 AM
Hi,

I need to transfer a domain away from Arvixe and can't figure out how to do it. It's for a non-profit preschool, and another person is taking over the website. I have other domains and websites that will be staying with Arvixe, I just need to transfer this one.

Can anybody point me in the right direction to get this done?

Thanks!

Craig
Michael Carr
10 July 2012 12:57 PM
The simplest way to give control of the domain to another party would be to just contact out sales department and have us setup a new billing profile for the new owner. We can then move the domain to be under their control.
xiangzhang
11 September 2012 05:44 AM
I want to buy [Web Hosting]
I already have a domain name
Can be transferred to your site as a free domain name to use it?
Michael Carr
25 September 2012 12:53 PM
Yes, so long as the hosting plan you set up stays active your domain will always be free.
Potis Theofilakos
04 January 2013 02:52 AM
I have a de. domain that I would like to ask if I could host it to your servers . .de domain names have certain guidelines like , having two name servers in a different class . Can you provide that service?
Michael Carr
04 January 2013 08:08 AM
Yes, .de names can be hosted with us.
Ron Pisaturo
10 March 2013 07:11 PM
I am confused about pricing and the correct order of steps. I am a prospective new customer, and I want to transfer a domain to Arvixe Web Hosting and begin hosting it. What should I do first? Should I first purchase a hosting account and then request the transfer, or can I do both at the same time?

Also, I see a $7 per month charge for hosting, and then I see a $7.95 charge for one year for a transfer. Are these charges separate? Will I have to pay for this transfer in future years (past the ‘one year’), over and above the $7 per month for hosting? If so, how much is that charge?
Michael Carr
12 March 2013 09:06 AM
You have the option to do either. If you have a live site I would just order the hosting account, get all your files setup on our server, and then order the transfer once you have everything in place. With any of our hosting accounts you will get one free domain, and that can be applied to a transfer so we could submit that on your domain and you will never have any fees associated with it.
Britt Perlet
24 March 2013 08:31 AM
Hello. We are a new client with a VPS and we have almost 200 domains registered through a different registrar. I am trying to decide if I should set up a reseller account through ARVIXE and transfer them as we currently pay $12 per year/ per domain. Are there hidden/ additional costs in transferring them to ARVIXE or is it simply $7.95 = renew for one year? Also - some of our important domains have been registered for 5 years - will those 5 years transfer if I transfer the domains to Arvixe? And lastly - I don't really plan on re-selling domains - would it be the same price to transfer them to ARVIXE as opposed to setting up a reseller account? Would there be any advantage to me managing my own reseller account? Thank you for your time
Michael Carr
26 March 2013 01:31 PM
The transfer fee is $7.95 and that includes a one year extension on the domain. If you transfer over a domain that has five years on it, once the transfer completes it will have six. The renewals on common domains are $9.95. For your situation I do not see any advantage to having the reseller account, as you mentioned it is more for those who actually do resell the domains.
andy dao
31 March 2013 07:37 AM
I have 4 domains with arvixe, but one in not working - it gives an error : your DNS might be unavailable. Any reason why ?
Michael Carr
01 April 2013 01:17 PM
There are many issues that could produce that error. Please open a support ticket and provide the domain name and I am sure we will be able to help you fix the issue.
william CONTAYON
08 May 2013 07:02 PM
I have a arvixe domaine that hosted with linux personnal class, I want to transfer this domain to the new ASP personnal class hosting in arvixe, but I don't know how to proceed
Michael Carr
16 May 2013 12:10 PM
You simply need to setup the new account using the same domain, and then manually move all of your files to the new account. Once that is done we can update the DNS on the domain for you to point to the new site.
olili bobmanuel
29 May 2013 02:51 PM
i want to transfer a .com from registeram.com.ng domain name to arvixe.
the nameservers are
dns1.registeram.com
dns2.registeram.com
dns3.registeram.com
please how do i do this?
Michael Carr
30 May 2013 09:30 AM
You will not need the alter the name servers at this point, but if you follow the guide you should be able to get the transfer submitted correctly. If there are any issues along the way we will be happy to help you fix them.
parhamconsulting@hotmail.com
27 August 2013 04:12 PM
"We strongly suggest changing the nameservers of your domain which will take 12-24 hours (propagation time) instead of waiting for the transfer to be done."

How do I do this?? I've called your customer service twice and end up getting bumped off the line after being on hold for 10-15 minutes. Very frustrating. I've taken care of everything to transfer my domain except changing name server but I can't find or get any clear guidance how to do this.
Michael Carr
17 September 2013 12:32 PM
The name servers have to be changed through the registrar where you have purchased your domain. If you login into their site you can normally update the name servers.
Amine
01 September 2013 01:42 AM
Hi,
I register a .AE domain with 101domain.com, and the hosting from you with another domain.
1. can I point the .AE domain to my arvix hosting, how ?
2. If I will change the domain address, how I can change the email, note that I want to use the .AE email that is not register with Arvix

Michael Carr
17 September 2013 12:10 PM
Yes, you can host any domain with us regardless of its TLD by simply setting its name servers correctly. You will have the nameservers for your account listed in your account details email. After you point the domain to our servers, and setup the domain on your account, you can then proceed to create email accounts for the domain.
Ammar Naseef
16 November 2013 11:51 AM
hello
i have a problem with transferring ilannews.com from hadara server to arvixe server , i have got the authorization code from hadara.ps and posted it in to arvixe billing account and i have filled the domain server names for hadara server :

ns.palnet.com
dns2.palnet.com

but nothing happened since about 7 months or more
it just display this message
"Registry Message: Auto verification of transfer request initiated (11)"
so
pleaaaaaaase what is the wrong in my settings

Michael Carr
18 November 2013 12:32 PM
I would suggest resubmitting the transfer and getting a fresh EPP key. Also ensure you respond to the transfer approval email that is listed under the domain.
hermes.c.condez
27 December 2013 01:09 PM
we need to transfer the domain from "other hosting" site to arvixe. problem, the "other hosting" site account was expired and we cannot open the control panel to change the name servers to point to arvixe. any help will be appreciated.
Michael Carr
01 January 2014 08:31 AM
If the domain has expired you will have to renew it before it can be transferred. If just your hosting account has expired the old provider should still grant you access to your domains setting to change name servers and such.
David Bennett
24 February 2014 02:41 AM
I have a .co.uk domain name registered through another company. Their DNS points to my website set up with a free similar name but .net on Arvixe server.
Can I arrange transfer of the .co.uk registration through Arvixe and keep the domain data under the .co.uk name while dropping the .net registration?
Michael Carr
24 February 2014 09:09 AM
Yes, this can all be done, but dropping the .net domain will depend on how your site is coded. Once you get the .co.uk setup I would simply alter the domain that loads the site and point both domains to the same data.
Robert Brien
31 March 2014 11:13 PM
I have a hosting account with Arvixe, could not be happier, support has been exceptionally good.
I currently have almost 30 domain names registered with another company. I got sucked in with their cheap 1st year pricing then found out their renewal pricing is atrocious. Having a bit of difficulty finding your renewal pricing and would like a bit more info regarding the reseller account I guess. Could you point me to the right pages for more info?
Michael Carr
10 April 2014 11:42 AM
Thanks. All of our plans renew at the same rate. More information about our reseller plans can be seen here : http://www.arvixe.com/reseller_web_hosting
Tigran
31 March 2014 11:32 PM
To transfer tld's that are not listed, you say:
"You can, and are welcome to do so! All you have to do is update the name servers of the domain to the ones that Arvixe will provide you."
What do I do for you to provide me with those name servers? I already have a hosting with Arvixe.
Michael Carr
10 April 2014 11:23 AM
The name servers needed would have been supplied to you when you created your account, inside your welcome email. if you need help finding them you can always contact support.
Richard Rindom
06 April 2014 07:30 AM
123-reg --- in order to transfer a .co.uk to arvixe you must change the domains nameservers and then change the IPS tag. I have no idea what this IPS tag is.... little help here so I can make the transfer please
Michael Carr
10 April 2014 11:16 AM
This is usually done by the registrar. Contact them and ask that they change the IPS tag under your domain to ENOM
Carlos Hernandez
10 May 2014 08:52 AM
I have a domain that is com.do how can I transfer that domain to arvixe???

"If your domain is not one of those, then you can not register/transfer it with Arvixe. However, just because you can't register/transfer them to Arvixe does not mean that you cannot host them here. You can, and are welcome to do so! All you have to do is update the name servers of the domain to the ones that Arvixe will provide you."
Michael Carr
12 May 2014 10:07 AM
You will not be able to transfer the registration of the domain but you can transfer the hosting by first ordering a hosting account, and select the option to manually change your domains name servers. Once the account is setup the name servers will be sent out for you and you can then change them under the .com.do domain to use our Arvixe name servers. This will point the DNS for the domain to our web hosting.
larious adams
04 July 2014 06:30 AM
if i transfer my domain to arvixe.com would i still qualify for a free domain registation if i i want to add a new domain?
Michael Carr
08 July 2014 12:47 PM
Yes, we could either transfer the domain for you for free, or setup another new domain for you for free.
Karl Cherry
16 August 2014 09:12 AM
I have several domains as addons on my accounts there, can I transfer the addon domains free of charge for the life of the accounts?
Michael Carr
19 August 2014 09:42 AM
Each hosting account you setup provides one free domain for life. As long as you created a new account for each domain you want to host we will provide the domain registrations for free. If you hosted all of the domains under a single hosting account, you would only get one of the domain registrations for free.
lau han ching
08 October 2014 08:06 PM
i have the Authorization/EPP Key, and the old service is ended about a month from now. Planing to purchase a plan at coming Black Friday with coupon. In this case, can i wait for almost 2 month to processing mine existing domain name to arvixe while purchasing a plan from arvixe. Any unpredictable event?
Michael Carr
09 October 2014 12:33 PM
Expired domains can not be transferred. I would either go ahead and transfer your domain or renew it with the old provider and then transfer it to us when you place your order.
Xavier Baquero
03 December 2014 03:11 PM
Hello, in the "Search Availability box", there are many top level domains, except mine which is ".cc". What can be done? (just to reroute DNS servers)
Tks a lot
Michael Carr
10 December 2014 12:52 PM
We are not able to register or transfer .cc domains at this time. You will have to manage the domain through the current registrar
Tgh
07 December 2014 08:44 PM
Don't ask me how this happened, but I registerred a domain and purchased privacy so my info is not visible on whois. Now, I don't remember where, what company I used to registerred it, I can't find the confirmation email. I'm not even sure which one of my emails I used for it and I can't remember the password. Could you tell me how I could access my domain?
Michael Carr
10 December 2014 10:47 AM
Contact our support with the domain name and we can look it up and help figure all that out for you.
Khalid
19 February 2015 10:08 AM
Hi,
I have two domains on various extensiona. Almost 13 if i am not mistaken. How much does it cost to transfer them under one hosting plan for perinl hosting basic and pro. In case of dedicating single ip address , static, how much is it per month? Finally, is there discount for bulk transfers and multiple years subscription? Thank you and have a good day,


Domains are currently patked at godaddy.
Ryan C
26 February 2015 02:52 PM
1) For specifics relating to pricing, I recommend contacting our sales department to verify as I do not want to give you one price, and possibly have it change in the future

2) The cost of a dedicated IP is $2/per month per IP per domain.

3) Please see the following relating to returning customer discount:

https://support.arvixe.com/index.php?/Knowledgebase/Article/View/141/4/returning-customer-discount
Helen
19 March 2015 10:44 AM
Hi, I've just successfully concluded the transaction to transfer a domain name to you, and I know my 24-hour window has just started.

While going through the steps it called for two settings (mandatory). I am not sure whether the following was required:

ns1.previoushostcompanyname.com
ns2.previoushostcompanyname.com

OR whether you were really asking for:

the four A record numbers which Google Blogger supplies in order for the domain to point to the Google Blog.

I entered the four A record numbers.

If that is incorrect, is there anything I can do at this time? Or, if it is incorrect, do I wait for an email from you within these first 24 hours, asking me to do this-or-that in order to complete the transfer and to point to the domain properly?

Thanks for your assistance.
Ryan C
31 March 2015 10:53 PM
It really depends. If they ask you to enter their name servers, you enter the name servers at billing.arvixe.com > domains. If they ask for an A record, you would point your domain to your hosting with us, and then setup the A record DNS zones via the cPanel > Zone Editor. If you still need further assistance relating to this, please do not hesitate to contact our support.
Dave B (datmanbu)
09 April 2015 07:58 AM
I've always been happy with your service. I have an account with you and a domain with sub-domains. I'm in UK; would it be worth moving everything to your Europe server?
Also I want to set up a new domain for a UK organisation under my account and later set up an account with you for them in their own right. Can I easily transfer the domain I set up for them to their account afterwards?
Thanks.
Ryan C
16 April 2015 04:27 PM
A general rule of thumb is to place the website where the majority of the users will be accessing it from. Realistically though, at very best it would only usually net you a second or two faster loading speeds for the country you are targeting when compared to hosting it out of the USA.

Diego Murcia Gonzalez
10 April 2015 03:27 AM
I got the PersonalClass Plan for my domain: dfmurcia.graphics

Due there was no possibility to entry that new TDL .graphics as I ordered the hosting service, needed to make it after paying. Now the I entered the Authorization key two days ago but the transfer appears still as pending, it also seems as I need to pay for the transfer of the domain to host that I actually paid for.

Please let me know if:
1. I need to pay for the transfer/hosting again and how much? exactly, there appear $14,99 for the transfer order and $20/year on the transfer pending line.
2. How long supposed to take the domain transfer? my current registrar is Namecheap.com, the domain should be unlocked for transfers at this time.

Thanks in advance,
Diego
Ryan C
16 April 2015 04:34 PM
A domain transfer is included for free with any of our hosting plans. This only includes 1 domain transfer though. The rest are billed at a respective rate, the cost we inquire to become the gaining registrar. For inquiries on this fee, please reach out to our sales department.

A domain transfer can take anywhere from 1-7 days, and largely depends on the losing registrar. You can fast track this process by ensuring the domain is unblocked, and contact information up to date for said domain, also by responding to any inquiries you receive from us or the losing registrar quickly.

Emerald L
22 May 2015 01:15 PM
I think I'm clear, but I just want to verify a couple of things before I initiate a new account and transfer. I currently have two domains/websites with another host. One domain is a .org, which I understand I can transfer to Arvixe as my free one. The other is a .photos, which I cannot transfer, but if I change the name servers through the current registrar, I can set up and host that website here, and set up .photos email addresses here. Is all that correct? TIA. :)
Ryan C
28 May 2015 02:34 PM
That is correct Emerald!
james@dellcotech.co.ke
15 June 2015 07:08 AM
Hello, my domain expired 2 days ago it is registered with enom. what is the procedure for transferring this domain?
Ryan C
23 June 2015 10:01 PM
Is the domain currently actively registered through Arvixe? Arvixe registered domain are registered under the eNom umbrella. If its with us and expired, please contact us to renew it. If it is with eNom directly please contact them. Once renewed the domain will be eligible for transfer. Else you will need for the domain to become available again for registration.
Pravin C
27 September 2015 12:37 PM
Hello, I cannot see the Auth/Epp key for my Primary domain on The Billings page. How do i get the key?
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