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To enable secured folders for a Virtual Directory in WebSitePanel, follow these simple steps: * Create a Virtual Directory [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/366] * Enable Directory Browsing on Virtual Directory (This ...
HOW TO CHANGE A HOSTING PASSWORD You can change your hosting control panel password, if you have the current password. * Linux with cPanel * Windows with ASP(WebsitePanel) * Windows with Plesk LINUX WITH CPANEL * Login to your cPanel (DOMAIN...
Please download attached .aspx file and upload it to your site under wwwroot folder to list all the components installed on our windows server like Persits Jpg, Jmail etc. You just need to browse the file in browser domain.com/asp_components.aspx after ...
SETUP EMAIL ON IPHONE This article assumes that you have already created an email address in cPanel [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/] or Plesk [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/315]. Y...
SETUP EMAIL ON ANDROID This article will cover setting up email on the stock Android Email client, and assumes that you have already created an email address in cPanel [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/] or Plesk [http...
KMAIL SETUP To set up KMail, you will need to know your incoming and outgoing servers using the instructions located here [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/335]. Once located, follow the steps below to configure KMail: ...
THUNDERBIRD SETUP This tutorial assumes you've already created your new email account in cPanel [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336] or Plesk [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/315]. * C...
BLACKBERRY SETUP _Before you can use email in blackberry devices, you must subscribe to BlackBerry email service through your wireless carrier. Please contact your wireless carrier if you experience any issue sending or receiving emails._ SETTING UP EM...
_NOTE: before you set up your Mac to get your mail you will need to follow this guide [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336] to make sure you've added the email account in your cPanel._ SETTING UP YOUR EMAIL ACCOUNT IN MA...
Hi everyone! We've been making a lot of progress minimizing the amount of SPAM that leaves our servers. We have implemented additional monitoring to proactively check if one of our servers is blacklisted on a list of popular RBLs. We have created a bett...
Yes. WebsitePanel provides an easy to use interface to add and modify scheduled tasks. There are no limits to the number or the nature of the scheduled tasks you create on WSP/Windows. Related Article: Do you allow the setup of crontabs? [https://sup...
cPanel (Linux) customers can use the Fantastico script library in the Software section in their cPanel to install these software: * WHMCS (*7.2.1) * phpCOIN (*1.6.5) * TheHostingTool (*1.2.6) * BoxBilling (*4.20) * Script version as of writing ...
Q. How do I renew my domains? A. Login to your billing account [https://www.arvixe.com/billing.php] and click MY INVOICES under QUICK LINKS. The next step will require you to click the red UNPAID icon next to the domain renewal invoice.  Once the invoic...
Related documents: [1] hMailServer SMTP error messages [http://www.hmailserver.com/documentation/latest/?page=reference_error_messages_smtp] list@domain.com SMTP error from remote mail server after RCPT TO:: mail.domain.com [192.168.7...
G SUITE MAIL SETUP * Access the Admin Console [https://support.seohosting.com/admin.google.com] * Read and Accept the Terms of Service * Verify the domain * Click START SETUP or VERIFY DOMAIN in the Admin Console * Click BEGIN VERIFICATION in t...
WHAT IS THE GDPR? GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by the European Parliament to create a harmonized data privacy law across member states of the European Union (EU). Its purpos...
Email Troubleshooting to get your mail working: EMAIL TROUBLESHOOTING * Make sure you use the full email address as your username. Example: username@domainname.com * Make sure your user name is all lowercase. * Ensure that there are no additional...
While not strictly required, it is considered good practice for your application to live outside of your web root. For this tutorial, we'll be calling our account 'user' and our application 'myapp'.   First, prepare our application for use with the serv...
WHY USE A MAIL FETCHER VERSUS AN EMAIL FORWARDER? Forwarded emails tend to cause blacklisting with email providers, and forwarders will cause your emails to be flagged as spam. Blacklisting also causes the originating server's sending reputation to be pe...
Arvixe recommends using WinMTR freeware to generate a TRACEROUTE to send to Arvixe; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article: * How to Use WinMTR [https://support.arvixe.com/index.php?/Kno...
TRACEROUTE is a utility that records the route between your computer and your Arvixe Server. It also displays the amount of time each hop takes. If you cannot reach your site, a TRACEROUTE will help us determine the issue. To run TRACEROUTE on a Mac, fo...
Many people have questions about media streaming support for their sites. Unless you have a Dedicated Server, Arvixe supports only HTTP streaming which is only available on RealPlayer, QuickTime and Windows Media Player. Once media files are encoded, th...
We have recently upgraded security to ensure all logins to webmail, cPanel, and WHM are encrypted. If you have old bookmarks or URLs that you used to access these services, you should change them to the new location. If you visit HTTP://YOURDOMAIN.COM.C...
Customers using WSP (aka WebsitePanel), can create custom error pages instead of the default error pages provided by the server. You can create any type of error page with any language you prefer (ie. ASP, HTML or even PHP). Then follow these steps: ...
Domains are entries in WebsitePanel that generate a DNS zone. You can add a domain into WebsitePanel without a website, but you cannot add a website that isn't connected to a domain. * Create a Domain * Create a Subdomain * Create a Masked Domain...
A VIRTUAL DIRECTORY in WebsitePanel is a path that is mapped to a resource/folder on your hosting package. If you have folder or website that is nested deep in a page tree(e.g example.com/example/of/a/really/deep/page/tree/shop), creating a virtual direct...
Domains are entries in WebsitePanel that generate a DNS zone. You can add a domain into WebsitePanel without a website, but you cannot add a website that isn't connected to a domain. Your website data is also stored in the Web Site. This article assumes t...
An INSTANT ALIAS(AKA Temorary URL) is typically used when your domain has not completed propagation [https://blog.arvixe.com/what-is-propagation/]. * Create an Instant Alias * Delete an Instant Alias CREATING AN INSTANT ALIAS To create an Instant ...
When a Customer User Account [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/364] is created, WSP will prompt you the option of also creating a HOSTING SPACE. The HOSTING SPACE(Control Panel) is where all your domain's DNS records and we...
EMAIL ACCOUNTS This article will cover creating, modifying, and deleting email addresses in WebsitePanel. * Create an Email Account * Modify an Email Account * Autoresponder * Mail Forwarding * Signature * Delete an Email Account CREAT...
FTP(File Transport Protocol) is a network protocol used to conveniently transfer files between you and the server or vice versa. * Create an FTP Account * Modify an FTP Account * Delete an FTP Account CREATE AN FTP ACCOUNT To create an FTP Accou...
A user account grants additional users access to Plesk for managing websites, installing applications, or using email under your hosting plan. * Create User Account * Modify User Account * Delete User Account CREATE USER ACCOUNT To create a new ...
A CUSTOMER in WebsitePanel is an additional user with separate login credentials. This article will cover how to create and modify a CUSTOMER on VPS Servers. * Create a Customer * Modify a Customer * Delete a Customer CREATING A CUSTOMER To crea...
FTP(File Transport Protocol) is a network protocol used to conveniently transfer files between you and the server or vice versa. * Create an FTP Account * Modify an FTP Account * Delete an FTP Account CREATE AN FTP ACCOUNT To create an FTP Accou...
A HOSTING PLAN is a set of hosting features and their corresponding quotas. Hosting plans are assigned and used a template for creating customer hosting spaces(Control Panels) in WebsitePanel. * Creating a Hosting Plan * Modifying a Hosting Plan *...
A PEER ACCOUNT in WebsitePanel is just an alias for a parent user account. PEER ACCOUNTS are useful when you have multiple administrators managing the server. * Create a Peer Account * Modify a Peer Account * Delete a Peer Account CREATING A PEER...
If you have a repetitive task or need to run scripts at a specific time, you can use a task scheduler in Plesk to automatically execute the task/script for you. * Create a Scheduled Task * Modify a Scheduled Task * Delete a Scheduled Task CREATE ...
If you have a repetitive task or need to run scripts at a specific time, you can use SCHEDULED TASKS in WebsitePanel to automatically execute the task/script for you. * Create a Scheduled Task * Modify a Scheduled Task * Delete a Scheduled Task C...
In Plesk, first we create a database, and then we create a user to access that database. Both steps are outlined below: * Step 1: Create a Database * Step 2: Create a Database User STEP 1: CREATE DATABASE To create a new database in Plesk: * Cl...
WebsitePanel allows you to create two types of databases. This article will cover how to create a database, database user, and how to assign a database user to a SQL SERVER 2012 and MYSQL 5.X database. * Create a Database * Create a Database User ...
A domain alias (also known as a parked domain) permits you to show the content for a domain across multiple domains, or have that domain's email addresses work with multiple domains. The address bar will continue to show the URL of the alternate domain (U...
While we do generate daily back ups of your account, the Windows Plesk control panel allows you to generate backups for data redundancy. This article will cover how to generate and delete backups in Plesk: * Generating a Backup * Scheduled Backups ...
While we do generate a daily backup of your account, WebsitePanel also allows you to generate backups for redundancy. A hack or hard drive failure could mean hours to months worth of lost work. This article will cover how to generate and restore backups i...
While we do allow numerous applications to be installed on your plesk hosting plan, your hosting plan also includes APPLICATIONS for quick installation and configuration of popular software. We will be using WordPress as an example for this article, howev...
When managing a database on a Plesk control panel, how you connect will depend on the type of database you are using. If you are using an MSSQL database, you'll need to use software to manage your database remotely, however, if you use MySQL you will be a...
It's very easy to see and pay your invoices! To access your invoices: 1. Login to the Customer Area: https://customers.arvixe.com/clientarea.php [https://customers.arvixe.com/clientarea.php] 2. Under "Quick Links" click on "My Invoices" 3. Click on ...
This article assumes that you have already ordered an SSL Certificate [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/153]. To automatically redirect visitors to the Secure URL: * Log into your Plesk Control Panel [https://support....
This article assumes that you have already ordered an SSL Certificate [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/153]. Redirecting your visitor to the secure URL will ensure that the data exchanged between your visitor and the websi...
It's easy to renew your domain registration with Arvixe! To get started, please first login to your customer area here: https://customers.arvixe.com/clientarea.php?action=services [https://customers.arvixe.com/clientarea.php?action=services] 1. Under Qui...
RESTORING FROM A BACKUP To restore a backup: * Log into your Plesk Control Panel [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/311/55/plesk-control-panel#login] * Click WEBSITE & DOMAINS in the sidebar * Click BACKUP MANAGER l...
If your website's root directory contains more than one index file(index.html, index.php, index.asp, etc.), Plesk will load the index file with a higher priority. You can change the index file priority by setting the Default Document. To set the default...
DEFAULT DOCUMENT The DEFAULT DOCUMENT is the landing page for your website when a visitor types your domain in their internet browser. If your website's root directory contains more than one index file(index.html, index.php, index.asp, etc.), WSP will lo...
CONTACTS can only receives email notifications for specified types of emails, and cannot login to the billing account. SUB-ACCOUNTS receive email notifications for specified types of emails, can login to the billing account, and can only access what permi...
REPORTING COPYRIGHT INFRINGEMENT? It is our policy to respond to clear notices of alleged copyright infringement. The United States Digital Millennium Copyright Act (DMCA) specifies very detailed procedures that must be followed concerning allegations of...
Within your customer area, you can easily unlock or lock your domain registration: 1. Login to the Arvixe Customer Area: https://customers.arvixe.com/clientarea.php [https://customers.arvixe.com/clientarea.php] 2. Click on "My Domains" on the lefthand s...
If your website or application needs a specific version of PHP to work, you can modify your IIS(Internet Information Services) settings to the specific PHP version. This article will cover how to change the PHP version on a VPSClass ASP or Dedicated Serve...
If your software requires a higher or lower version of PHP to function, Plesk allows you to change your domains PHP version on demand. The following are PHP Versions available on the server: * PHP 5.5.38 * PHP 5.6.30 * PHP 7.0.18 To change your P...
If you registered your domain name at Arvixe you can login to the Customer Area (https://customers.arvixe.com/clientarea.php [https://customers.arvixe.com/clientarea.php]) and follow these steps: 1. Click on "My Domains" on the lefthand side under Quick...
Arvixe recommends that you use WinMTR to run traceroute and ping on a domain with a single tool. WinMTR is available in 32 bit and 64 bit editions and is compatible with Windows XP, Windows Vista and Windows 7. * Download WinMTR [http://winmtr.net/dow...
All Plesk hosting packages include two web analytic tools(AWSTATS and SMARTERSTATS) for analyzing disk space and bandwidth. We recommend using SMARTERSTATS as it is more robust, however, this article will cover how to use both. Before you can use either t...
VIEW ADVANCED STATISTICS All WSP hosting packages include a Web analytic tool call AWSTATS for analyzing disk space and bandwidth. To view advanced statistics: * Log into your WebsitePanel Hosting Space * Mouseover WEB and click on Advanced Web S...
HOW TO CONFIGURE YOUR EMAIL TO USE IMAP OR POP3 WITH SSL Secure email connections using SSL, requires replacing the regular mail server _mail.example.com_ with the server's hostname in cPanel. Plesk accounts on shared servers(PersonalClass, BusinessClass...
MANUAL SETTINGS If you're having trouble connecting to your email account, or you're setting it up in your mail client for the first time, there's an area in cPanel and Plesk that lists exactly what mail settings you should use for the account! Here's ho...
Over the past couple of weeks we have migrated many of our servers to newer, more powerful hardware. As the migrations completed all traffic to the old server was being automatically routed to the new server. After the main name servers were updated the o...
Below are commonly asked questions regarding acceptable content for websites hosted with Arvixe. For more information, we recommend reviewing the Acceptable Use Policy [https://www.arvixe.com/aup.php] under our Terms of Service [https://www.arvixe.com/ter...
* To avoid confusion and frustration, we want to ensure the limitations of our different hosting packages are clearly defined. This is expanding on our existing "how limited is unlimited" article which can be found here: https://support.arvixe.com/index.p...
SETTING UP MICROSOFT OUTLOOK 2003 This article assumes that you have already created an email address in cPanel [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/] or Plesk [https://support.arvixe.com/index.php?/Knowledgebase/Article/...
SETTING UP MICROSOFT OUTLOOK 2007 This article assumes that you have already created an email address in cPanel [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/] or Plesk [https://support.arvixe.com/index.php?/Knowledgebase/Article/...
SETTING UP MICROSOFT OUTLOOK 2010 This article assumes that you have already created an email address in cPanel [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/] or Plesk [https://support.arvixe.com/index.php?/Knowledgebase/Article/...
SETTING UP MICROSOFT OUTLOOK 2011 FOR MAC This article assumes that you have already created an email address in cPanel [https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/] or Plesk [https://support.arvixe.com/index.php?/Knowledgebase/...
You can now modify the PHP version on your domain super easily, if you're a current Shared hosting customer, with the PHP Selector module in cPanel. WITH PHP SELECTOR WHAT IS PHP SELECTOR? PHP Selector resides in your cPanel dashboard. You can modify ...
Customers with WebsitePanel on VPSCLASS ASP or DEDICATED SERVERS have full administrator access to the server via REMOTE DESKTOP CONNECTION(RDP). The server you are connecting to (your Arvixe Server) is referred to as the host computer, while the computer...
Arvixe requires DMCA notices to be filed via fax or letter. The complaint must include full contact information in the complaint (including phone number). We will call and verify. Email (unless digitally signed by a verified and trusted third party) is no...
We have several types of hosting, and the hardware specifications for your server will depend on which type of hosting you have. Our specifications for PersonalClass, BusinessClass, ResellerClass, VPSClass and DedicatedClass Servers are listed below. WH...
By default, email is not configured for new accounts on our servers. You can create email addresses for each account you wish to use, however. _NOTE: the following examples assume your domain name is called 'example.com' and your cPanel username is 'examp...
WHAT ARE ERROR CODES? These numbered error codes are how the server tells website visitors about an error encountered. There are many different error codes that a server can deliver, but these are a few of the more common codes. The information in this a...
Customers are responsible for their own backups and web content and should make their own backups for extra protection. Arvixe encourages customers to have an automated weekly or monthly backup, daily backups are not permitted. Our backups are provided as...
DID SOMEONE MAKE A FRAUDULENT CHARGE TO YOUR CREDIT CARD OR PAYPAL ACCOUNT? We take fraudulent charges very seriously. We will close the offending account and refund all unauthorized charges back to you right away. Simply contact us via Live Chat [https:...
We are happy to inform you that we will be upgrading your account to the newest version of cPanel. Along with this update, your dashboard will automatically be switched to the newest theme for cPanel, "Paper Lantern", as x3 is no longer supported by cPane...
Transferring a .co.uk domain is different than a .com .net etc… .co.uk is assigned to the registrar by an IPS Tag. To transfer your .co.uk domain to Arvixe you will need to * Have the current Registrar point the domain to our servers. This is done b...
In accordance with the sanctions programs administered by the U.S. Department of the Treasury, Arvixe is prohibited from doing business with anyone from certain countries, including Cuba, Iran, North Korea, Sudan and Syria, or with Specially Designated Na...
CONFIGURING SMARTERMAIL FOR WEBMAIL ACCESS - PLESK CONTROL PANEL Arvixe customers using Windows Shared packages should have SmarterMail access by default. If for any reason this is not the case, you may activate it in your Control Panel: * Log into y...
WebsitePanel(WSP) is an open source software that is specifically designed to work on Microsoft's Internet Information Services(IIS). This article will go over the basics of getting started with your new WebsitePanel and link you to other helpful articles...
If your WordPress blog is stalling or not responding, this is most likely the result of a corrupted plugin or theme. When loading the blog in your browser, it will continuously load until it times out; or it will load with a blank page. DATABASE ISSUE ...
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