Knowledgebase
(16)Domains
(17)Getting Started
Downloads
(34)Mail
(7)SSL
(36)cPanel/WHM/Linux
(31)Pre-Sales Questions
(5)PHP
(45)WebsitePanel / Helm / Windows
(7)MySQL
(20)MSSQL
(20)General
(8)Connection/Site Viewing Issues
(39)ASP .NET / ASP
(33)Third Party Applications
(6)Billing
(3)PHP
(7)eNom
(24)Windows - Plesk
To enable secured folders for a Virtual Directory in WebSitePanel,
follow these simple steps:
* Create a Virtual Directory
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/366]
* Enable Directory Browsing on Virtual Directory (This ...
HOW TO CHANGE A HOSTING PASSWORD
You can change your hosting control panel password, if you have the
current password.
* Linux with cPanel
* Windows with ASP(WebsitePanel)
* Windows with Plesk
LINUX WITH CPANEL
* Login to your cPanel (DOMAIN...
Please download attached .aspx file and upload it to your site under
wwwroot folder to list all the components installed on our windows
server like Persits Jpg, Jmail etc.
You just need to browse the file in browser
domain.com/asp_components.aspx after ...
SETUP EMAIL ON IPHONE
This article assumes that you have already created an email address in
cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/]
or Plesk
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/315].
Y...
SETUP EMAIL ON ANDROID
This article will cover setting up email on the stock Android Email
client, and assumes that you have already created an email address in
cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/]
or Plesk
[http...
KMAIL SETUP
To set up KMail, you will need to know your incoming and outgoing
servers using the instructions located here
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/335].
Once located, follow the steps below to configure KMail:
...
THUNDERBIRD SETUP
This tutorial assumes you've already created your new email account in
cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336]
or Plesk
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/315].
* C...
BLACKBERRY SETUP
_Before you can use email in blackberry devices, you must subscribe to
BlackBerry email service through your wireless carrier. Please contact
your wireless carrier if you experience any issue sending or receiving
emails._
SETTING UP EM...
_NOTE: before you set up your Mac to get your mail you will need to
follow this guide
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336]
to make sure you've added the email account in your cPanel._
SETTING UP YOUR EMAIL ACCOUNT IN MA...
Hi everyone!
We've been making a lot of progress minimizing the amount of SPAM that
leaves our servers. We have implemented additional monitoring to
proactively check if one of our servers is blacklisted on a list of
popular RBLs. We have created a bett...
Yes. WebsitePanel provides an easy to use interface to add and modify
scheduled tasks. There are no limits to the number or the nature of
the scheduled tasks you create on WSP/Windows.
Related Article:
Do you allow the setup of crontabs?
[https://sup...
cPanel (Linux) customers can use the Fantastico script library in the
Software section in their cPanel to install these software:
* WHMCS (*7.2.1)
* phpCOIN (*1.6.5)
* TheHostingTool (*1.2.6)
* BoxBilling (*4.20)
* Script version as of writing ...
Q. How do I renew my domains?
A. Login to your billing account [https://www.arvixe.com/billing.php]
and click MY INVOICES under QUICK LINKS. The next step will require
you to click the red UNPAID icon next to the domain renewal
invoice. Once the invoic...
Related documents:
[1] hMailServer SMTP error messages
[http://www.hmailserver.com/documentation/latest/?page=reference_error_messages_smtp]
li[email protected]
SMTP error from remote mail server after RCPT TO::
mail.domain.com [192.168.7...
G SUITE MAIL SETUP
* Access the Admin Console
[https://support.seohosting.com/admin.google.com]
* Read and Accept the Terms of Service
* Verify the domain
* Click START SETUP or VERIFY DOMAIN in the Admin Console
* Click BEGIN VERIFICATION in t...
WHAT IS THE GDPR?
GDPR is short for the General Data Protection Regulation that goes
into effect on May 25, 2018. It was passed by the European Parliament
to create a harmonized data privacy law across member states of the
European Union (EU). Its purpos...
Email Troubleshooting to get your mail working:
EMAIL TROUBLESHOOTING
* Make sure you use the full email address as your username.
Example: [email protected]
* Make sure your user name is all lowercase.
* Ensure that there are no additional...
While not strictly required, it is considered good practice for your
application to live outside of your web root. For this tutorial, we'll
be calling our account 'user' and our application 'myapp'.
First, prepare our application for use with the serv...
WHY USE A MAIL FETCHER VERSUS AN EMAIL FORWARDER?
Forwarded emails tend to cause blacklisting with email providers, and
forwarders will cause your emails to be flagged as spam. Blacklisting
also causes the originating server's sending reputation to be
pe...
Arvixe recommends using WinMTR freeware to generate a TRACEROUTE to
send to Arvixe; this solution is perfect for PCs. For directions on
how to use WinMTR, please see the following article:
* How to Use WinMTR
[https://support.arvixe.com/index.php?/Kno...
TRACEROUTE is a utility that records the route between your computer
and your Arvixe Server. It also displays the amount of time each hop
takes. If you cannot reach your site, a TRACEROUTE will help us
determine the issue.
To run TRACEROUTE on a Mac, fo...
Many people have questions about media streaming support for their
sites. Unless you have a Dedicated Server, Arvixe supports only HTTP
streaming which is only available on RealPlayer, QuickTime and Windows
Media Player.
Once media files are encoded, th...
We have recently upgraded security to ensure all logins to webmail,
cPanel, and WHM are encrypted. If you have old bookmarks or URLs that
you used to access these services, you should change them to the new
location.
If you visit HTTP://YOURDOMAIN.COM.C...
Customers using WSP (aka WebsitePanel), can create custom error pages
instead of the default error pages provided by the server.
You can create any type of error page with any language you prefer
(ie. ASP, HTML or even PHP).
Then follow these steps:
...
THINGS TO KEEP IN MIND
While it is best practice to always use the most recent version of
PHP, it is important to check the compatibility of your site against
new versions of PHP before upgrading. Sites built with WordPress can
use the PHP Compatibility ...
Domains are entries in WebsitePanel that generate a DNS zone. You can
add a domain into WebsitePanel without a website, but you cannot add a
website that isn't connected to a domain.
* Create a Domain
* Create a Subdomain
* Create a Masked Domain...
A VIRTUAL DIRECTORY in WebsitePanel is a path that is mapped to a
resource/folder on your hosting package. If you have folder or website
that is nested deep in a page tree(e.g
example.com/example/of/a/really/deep/page/tree/shop), creating a
virtual direct...
Domains are entries in WebsitePanel that generate a DNS zone. You can
add a domain into WebsitePanel without a website, but you cannot add a
website that isn't connected to a domain. Your website data is also
stored in the Web Site. This article assumes t...
An INSTANT ALIAS(AKA Temorary URL) is typically used when your domain
has not completed propagation
[https://blog.arvixe.com/what-is-propagation/].
* Create an Instant Alias
* Delete an Instant Alias
CREATING AN INSTANT ALIAS
To create an Instant ...
When a Customer User Account
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/364]
is created, WSP will prompt you the option of also creating a HOSTING
SPACE. The HOSTING SPACE(Control Panel) is where all your domain's DNS
records and we...
EMAIL ACCOUNTS
This article will cover creating, modifying, and deleting email
addresses in WebsitePanel.
* Create an Email Account
* Modify an Email Account
* Autoresponder
* Mail Forwarding
* Signature
* Delete an Email Account
CREAT...
FTP(File Transport Protocol) is a network protocol used to
conveniently transfer files between you and the server or vice versa.
* Create an FTP Account
* Modify an FTP Account
* Delete an FTP Account
CREATE AN FTP ACCOUNT
To create an FTP Accou...
A user account grants additional users access to Plesk for managing
websites, installing applications, or using email under your hosting
plan.
* Create User Account
* Modify User Account
* Delete User Account
CREATE USER ACCOUNT
To create a new ...
A CUSTOMER in WebsitePanel is an additional user with separate login
credentials. This article will cover how to create and modify a
CUSTOMER on VPS Servers.
* Create a Customer
* Modify a Customer
* Delete a Customer
CREATING A CUSTOMER
To crea...
FTP(File Transport Protocol) is a network protocol used to
conveniently transfer files between you and the server or vice versa.
* Create an FTP Account
* Modify an FTP Account
* Delete an FTP Account
CREATE AN FTP ACCOUNT
To create an FTP Accou...
A HOSTING PLAN is a set of hosting features and their corresponding
quotas. Hosting plans are assigned and used a template for creating
customer hosting spaces(Control Panels) in WebsitePanel.
* Creating a Hosting Plan
* Modifying a Hosting Plan
*...
A PEER ACCOUNT in WebsitePanel is just an alias for a parent user
account. PEER ACCOUNTS are useful when you have multiple
administrators managing the server.
* Create a Peer Account
* Modify a Peer Account
* Delete a Peer Account
CREATING A PEER...
If you have a repetitive task or need to run scripts at a specific
time, you can use a task scheduler in Plesk to automatically execute
the task/script for you.
* Create a Scheduled Task
* Modify a Scheduled Task
* Delete a Scheduled Task
CREATE ...
If you have a repetitive task or need to run scripts at a specific
time, you can use SCHEDULED TASKS in WebsitePanel to automatically
execute the task/script for you.
* Create a Scheduled Task
* Modify a Scheduled Task
* Delete a Scheduled Task
C...
In Plesk, first we create a database, and then we create a user to
access that database. Both steps are outlined below:
* Step 1: Create a Database
* Step 2: Create a Database User
STEP 1: CREATE DATABASE
To create a new database in Plesk:
* Cl...
WebsitePanel allows you to create two types of databases. This
article will cover how to create a database, database user, and how to
assign a database user to a SQL SERVER 2012 and MYSQL 5.X database.
* Create a Database
* Create a Database User
...
A domain alias (also known as a parked domain) permits you to show the
content for a domain across multiple domains, or have that domain's
email addresses work with multiple domains. The address bar will
continue to show the URL of the alternate domain (U...
While we do generate daily back ups of your account, the Windows Plesk
control panel allows you to generate backups for data redundancy. This
article will cover how to generate and delete backups in Plesk:
* Generating a Backup
* Scheduled Backups
...
While we do generate a daily backup of your account, WebsitePanel also
allows you to generate backups for redundancy. A hack or hard drive
failure could mean hours to months worth of lost work. This article
will cover how to generate and restore backups i...
While we do allow numerous applications to be installed on your plesk
hosting plan, your hosting plan also includes APPLICATIONS for quick
installation and configuration of popular software. We will be using
WordPress as an example for this article, howev...
When managing a database on a Plesk control panel, how you connect
will depend on the type of database you are using. If you are using an
MSSQL database, you'll need to use software to manage your database
remotely, however, if you use MySQL you will be a...
It's very easy to see and pay your invoices!
HOW TO ACCESS YOUR INVOICES
* Log in to the Customer Area.
[https://customers.arvixe.com/clientarea.php]
* Under QUICK LINKS, click on MY INVOICES.
* Click on the INVOICE NUMBER to be view the unpaid i...
This article assumes that you have already ordered an SSL Certificate
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/153].
To automatically redirect visitors to the Secure URL:
* Log into your Plesk Control Panel
[https://support....
This article assumes that you have already ordered an SSL Certificate
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/153].
Redirecting your visitor to the secure URL will ensure that the data
exchanged between your visitor and the websi...
It's easy to renew your domain registration with Arvixe! To get
started, please first login to your customer area here:
https://customers.arvixe.com/clientarea.php?action=services
[https://customers.arvixe.com/clientarea.php?action=services]
1. Under Qui...
RESTORING FROM A BACKUP
To restore a backup:
* Log into your Plesk Control Panel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/311/55/plesk-control-panel#login]
* Click WEBSITE & DOMAINS in the sidebar
* Click BACKUP MANAGER l...
If your website's root directory contains more than one index
file(index.html, index.php, index.asp, etc.), Plesk will load the
index file with a higher priority. You can change the index file
priority by setting the Default Document.
To set the default...
DEFAULT DOCUMENT
The DEFAULT DOCUMENT is the landing page for your website when a
visitor types your domain in their internet browser. If your website's
root directory contains more than one index file(index.html,
index.php, index.asp, etc.), WSP will lo...
CONTACTS can only receives email notifications for specified types of
emails, and cannot login to the billing account. SUB-ACCOUNTS receive
email notifications for specified types of emails, can login to the
billing account, and can only access what permi...
REPORTING COPYRIGHT INFRINGEMENT?
It is our policy to respond to clear notices of alleged copyright
infringement. The United States Digital Millennium Copyright Act
(DMCA) specifies very detailed procedures that must be followed
concerning allegations of...
Within your customer area, you can easily unlock or lock your domain
registration:
1. Login to the Arvixe Customer Area:
https://customers.arvixe.com/clientarea.php
[https://customers.arvixe.com/clientarea.php]
2. Click on "My Domains" on the lefthand s...
If your website or application needs a specific version of PHP to
work, you can modify your IIS(Internet Information Services) settings
to the specific PHP version. This article will cover how to change the
PHP version on a VPSClass ASP or Dedicated Serve...
If your software requires a higher or lower version of PHP to
function, Plesk allows you to change your domains PHP version on
demand. The following are PHP Versions available on the server:
* PHP 5.5.38
* PHP 5.6.30
* PHP 7.0.18
To change your P...
If you registered your domain name at Arvixe you can login to the
Customer Area (https://customers.arvixe.com/clientarea.php
[https://customers.arvixe.com/clientarea.php]) and follow these steps:
1. Click on "My Domains" on the lefthand side under Quick...
Arvixe recommends that you use WinMTR to run traceroute and ping on a
domain with a single tool. WinMTR is available in 32 bit and 64 bit
editions and is compatible with Windows XP, Windows Vista and Windows
7.
* Download WinMTR [http://winmtr.net/dow...
All Plesk hosting packages include two web analytic tools(AWSTATS and
SMARTERSTATS) for analyzing disk space and bandwidth. We recommend
using SMARTERSTATS as it is more robust, however, this article will
cover how to use both. Before you can use either t...
VIEW ADVANCED STATISTICS
All WSP hosting packages include a Web analytic tool call AWSTATS for
analyzing disk space and bandwidth.
To view advanced statistics:
* Log into your WebsitePanel Hosting Space
* Mouseover WEB and click on Advanced Web S...
HOW TO CONFIGURE YOUR EMAIL TO USE IMAP OR POP3 WITH SSL
Secure email connections using SSL, requires replacing the regular
mail server _mail.example.com_ with the server's hostname in cPanel.
Plesk accounts on shared servers(PersonalClass, BusinessClass...
MANUAL SETTINGS
If you're having trouble connecting to your email account, or you're
setting it up in your mail client for the first time, there's an area
in cPanel and Plesk that lists exactly what mail settings you should
use for the account! Here's ho...
Over the past couple of weeks we have migrated many of our servers to
newer, more powerful hardware. As the migrations completed all traffic
to the old server was being automatically routed to the new server.
After the main name servers were updated the o...
Below are commonly asked questions regarding acceptable content for
websites hosted with Arvixe. For more information, we recommend
reviewing the Acceptable Use Policy [https://www.arvixe.com/aup.php]
under our Terms of Service [https://www.arvixe.com/ter...
* To avoid confusion and frustration, we want to ensure the
limitations of our different hosting packages are clearly defined.
This is expanding on our existing "how limited is unlimited" article
which can be found here:
https://support.arvixe.com/index.p...
SETTING UP MICROSOFT OUTLOOK 2003
This article assumes that you have already created an email address in
cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/]
or Plesk
[https://support.arvixe.com/index.php?/Knowledgebase/Article/...
SETTING UP MICROSOFT OUTLOOK 2007
This article assumes that you have already created an email address in
cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/]
or Plesk
[https://support.arvixe.com/index.php?/Knowledgebase/Article/...
SETTING UP MICROSOFT OUTLOOK 2010
This article assumes that you have already created an email address in
cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/]
or Plesk
[https://support.arvixe.com/index.php?/Knowledgebase/Article/...
SETTING UP MICROSOFT OUTLOOK 2011 FOR MAC
This article assumes that you have already created an email address in
cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/]
or Plesk
[https://support.arvixe.com/index.php?/Knowledgebase/...
You can now modify the PHP version on your domain super easily, if
you're a current Shared hosting customer, with the PHP Selector module
in cPanel.
WITH PHP SELECTOR
WHAT IS PHP SELECTOR?
PHP Selector resides in your cPanel dashboard. You can modify ...
Customers with WebsitePanel on VPSCLASS ASP or DEDICATED SERVERS have
full administrator access to the server via REMOTE DESKTOP
CONNECTION(RDP). The server you are connecting to (your Arvixe Server)
is referred to as the host computer, while the computer...
Arvixe requires DMCA notices to be filed via fax or letter. The
complaint must include full contact information in the complaint
(including phone number). We will call and verify. Email (unless
digitally signed by a verified and trusted third party) is no...
We have several types of hosting, and the hardware specifications for
your server will depend on which type of hosting you have. Our
specifications for PersonalClass, BusinessClass, ResellerClass,
VPSClass and DedicatedClass Servers are listed below.
WH...
Before you set up your Thunderbird to receive your mail, you will need
to follow the instructions to this article: Set Up an Email Address in
cPanel.
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/2/set-up-an-email-address-in-cpanel...
By default, email is not configured for new accounts on our servers.
You can create email addresses for each account you wish to use,
however.
_NOTE: the following examples assume your domain name is called
'example.com' and your cPanel username is 'examp...
This article discusses the key information you need in setting up your
email client so you can get your emails up and running in your mobile
device.
EMAIL CLIENT CONNECTION SETTINGS
SSL SETTINGS
Please replace _example.com_ with your actual domain nam...
NOTE: Before you set up your iPhone device to receive your mail, make
sure you have already created an email address in cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336]
and Plesk
[https://support.arvixe.com/index.php?/Knowledg...
NOTE: Before you set up your macOS to receive your mail, make sure you
have already created an email address in cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/]
or Plesk
[https://support.arvixe.com/index.php?/Knowledgebase/Ar...
This article takes you through a step-by-step guide on configuring
your Email Account with us on Microsoft Outlook 2016.
NOTE: Before you set up your Outlook 2016 to receive your mail, make
sure you have already created an email address in cPanel
[https...
This article is your step-by-step guide on configuring your Email
Account with us on Microsoft Outlook 2019.
NOTE: Before you set up your Outlook 2019 to receive your mail, make
sure you have already created an email address in cPanel
[https://support.a...
This article is your guide on configuring your Email Account with us
on Microsoft Outlook 365.
NOTE: Before you set up your Outlook 365 to receive your mail, make
sure you have already created an email address in cPanel
[https://blog.arvixe.com/how-to-m...
TO GET STARTED:
* Make sure that your email address has been to your cPanel.Please
follow the instructions in this article: Set Up an Email Address in
cPanel
[https://support.arvixe.com/index.php?/Knowledgebase/Article/View/336/2/set-up-an-email-addre...
WHAT ARE ERROR CODES?
These numbered error codes are how the server tells website visitors
about an error encountered. There are many different error codes that
a server can deliver, but these are a few of the more common codes.
The information in this a...
Skeleton directories are remarkably useful to set configurations on
new cPanel accounts. This page tells you the location of the folder to
place files for your clients via WHM. Any files in the skeleton
directory will automatically be uploaded to each new...
Customers are responsible for their own backups and web content and
should make their own backups for extra protection. Arvixe encourages
customers to have an automated weekly or monthly backup, daily backups
are not permitted. Our backups are provided as...
DID SOMEONE MAKE A FRAUDULENT CHARGE TO YOUR CREDIT CARD OR PAYPAL
ACCOUNT?
We take fraudulent charges very seriously. We will close the offending
account and refund all unauthorized charges back to you right away.
Simply contact us via Live Chat [https:...
In compliance with the tax policies, Arvixe collects Sales Tax
(Texas), European Union Value Added Tax (VAT), and Goods and Services
Tax (GST) based on your city, state, or country. If you are outside
Texas, or European Union (EU), then we are not require...
We are happy to inform you that we will be upgrading your account to
the newest version of cPanel. Along with this update, your dashboard
will automatically be switched to the newest theme for cPanel, "Paper
Lantern", as x3 is no longer supported by cPane...
Transferring a .co.uk domain is different than a .com .net etc…
.co.uk is assigned to the registrar by an IPS Tag.
To transfer your .co.uk domain to Arvixe you will need to
* Have the current Registrar point the domain to our servers. This
is done b...
In accordance with the sanctions programs administered by the U.S.
Department of the Treasury, Arvixe is prohibited from doing business
with anyone from certain countries, including Cuba, Iran, North Korea,
Sudan and Syria, or with Specially Designated Na...
CONFIGURING SMARTERMAIL FOR WEBMAIL ACCESS - PLESK CONTROL PANEL
Arvixe customers using Windows Shared packages should have SmarterMail
access by default. If for any reason this is not the case, you may
activate it in your Control Panel:
* Log into y...
WebsitePanel(WSP) is an open source software that is specifically
designed to work on Microsoft's Internet Information Services(IIS).
This article will go over the basics of getting started with your new
WebsitePanel and link you to other helpful articles...
WEBSITEPANEL TO PLESK MIGRATION FAQ
PLESK PANEL
ARE THERE ANY CHANGES IN CUSTOMER NAME (USED FOR PANEL LOGIN)?
No, though your login URL will be updated to your new Plesk server.
WILL FTP PRIMARY AND SUB-ACCOUNTS BE MIGRATED?
Yes.
WILL CUS...
WordPress is a robust content management program that is used to
create websites. As with any program, there are updates to maintain
and improve the functionality. On December 6, 2018, WordPress released
version 5.0 and is calling it "Bebo." This article ...
If your WordPress blog is stalling or not responding, this is most
likely the result of a corrupted plugin or theme. When loading the
blog in your browser, it will continuously load until it times out; or
it will load with a blank page.
DATABASE ISSUE
...
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