RSS Feed
Knowledgebase : General
   

We deploy multiple levels of security here at Arvixe to protect your accounts data. It's important to remember though, that a secured server will not fully protect you from an account becoming compromised, if the scripts running are vunerable, or your ...
Cloudflare can only work on CNAMES, which includes the root domain. If you have traffic that goes to your root domain and you want to accelerate and protect the traffic using CloudFlare, you can add a redirect to 'www' in your .htaccess file. Rewrit...
The following FTP information can be found in the welcome email we send after you pay for your new hosting account. Your FTP username and password are the same as your login credentials for cPanel. > * FTP Host/Address: (site IP address or domain name) ...
WHAT IS THE GDPR? GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by the European Parliament to create a harmonized data privacy law across member states of the European Union (EU). Its purpos...
You can view your correspondence with our sales and support staff at http://support.arvixe.com. To create an account, please either: * Sign up securely at https://support.arvixe.com [http://support.arvixe.com/../] by using the subscribe tab. * Submit...
Many people have questions about media streaming support for their sites. Unless you have a Dedicated Server, Arvixe supports only HTTP streaming which is only available on RealPlayer, QuickTime and Windows Media Player. Once media files are encoded, th...
REPORTING COPYRIGHT INFRINGEMENT? It is our policy to respond to clear notices of alleged copyright infringement. The United States Digital Millennium Copyright Act (DMCA) specifies very detailed procedures that must be followed concerning allegations of...
Arvixe offers several ways to receive support, including live chat and support tickets (email). While many common issues can be handled through live chat some issues are more appropriately handled by creating a support ticket. There are a few ways to cr...
Below are commonly asked questions regarding acceptable content for websites hosted with Arvixe. For more information, we recommend reviewing the Acceptable Use Policy [https://www.arvixe.com/aup.php] under our Terms of Service [https://www.arvixe.com/ter...
PCI compliance can only be accomplished with the VPSClass or DedicatedClass hosting packages. This requires the blocking of many standard ports, like some mail ports, SSL ports, and more. Because of this, it is not feasible on a shared hosting platfor...
Arvixe requires DMCA notices to be filed via fax or letter. The complaint must include full contact information in the complaint (including phone number). We will call and verify. Email (unless digitally signed by a verified and trusted third party) is no...
We have several types of hosting, and the hardware specifications for your server will depend on which type of hosting you have. Our specifications for PersonalClass, BusinessClass, ResellerClass, VPSClass and DedicatedClass Servers are listed below. WH...
WHAT ARE ERROR CODES? These numbered error codes are how the server tells website visitors about an error encountered. There are many different error codes that a server can deliver, but these are a few of the more common codes. The information in this a...
The hosting control panel allows you to access and modify your web hosting account. Features such as Email management, file management, database management, etc. are found inside the hosting control panel. Your control panel access information was email...
Q: I have a BusinessClass hosting plan and didn't get my dedicated IP when the account was setup. Why? A: Unfortunately it is standard practice so that Arvixe's operation can comply with ARIN's regulations. IPv4 addresses are running out and are only assi...